Ada Morales
Andover,USA
Summary
Results-driven HR Manager with over 7 years of experience in the hospitality industry. Bilingual, fluent in English and Spanish, with a strong track record in leading HR functions, including employee relations, coaching, full-cycle recruitment, onboarding, payroll administration, and managing both salaried and hourly teams. Adept at driving HR strategies that align with business objectives, while fostering a compliant, inclusive, and high-performing workplace culture. Recognized for building trusted partnerships across all organizational levels, and delivering impactful solutions that support employee engagement and operational success. Ready to bring leadership, a strong work ethic, experience, and a people-first mindset to a dynamic HR team.
Overview
17
17
years of professional experience
1
1
Certification
Work History
People Operations Manager & Recruiter
Walden Local Meat
Tewksbury, USA
11.2023 - Current
- Company: Sustainable meat delivery company supporting New England farmers
- Primary People team point of contact for all Operations department managers and employees
- Partner with People team colleagues and business managers to ensure appropriate staffing levels
- Hourly recruiting: creating job descriptions, screening candidates, scheduling interviews
- Onboarding of new hires
- Manage post-hire onboarding and training of all Operations hires, including organizing workshops and other required training.
- Advise business managers of best practices and employment laws to assist in people-related decision making
- Compensation and benefits: Managing payroll and benefits
- Negotiation of Health Benefits, Open Enrollment management
- Manage relationships with vendors to provide supplemental HR processes and services (Borislow, Cigna, 401K, HSA, Cintas, Isolved)
- Maintains employee records of pay, benefits, accidents, attendance, performance and files reporting required to comply with labor laws and regulations.
- Coach and partner with business managers to administer the progressive discipline policy.
- Perform investigations regarding complaints or disputes
- Manage worker’s compensation & unemployment claims, ADA, FMLA and MA/CT PFMLA paperwork and processes
- Support the CEO and Leadership special projects
- Support broader People team, culture and company initiatives as they’re developed and implemented
- Administer employee recognition and engagement programs
- Employee retention: Developing strategies to retain employees / Employee Engagement efforts/programs to increase employee productivity, and company objectives.
- Ensuring employees follow all policies and procedures
- Assessing reports provided by the HR team, and operations managers to determine employee performance and training needs.
- Suggesting changes in policies and procedures based on employee and company needs
- Compensation benchmarks set by industry in order to create salary structures and administer employee benefits
- Supervising all HR activities, communications, reports, requests and documents created and received by the team
- Attending (1:1) meetings with managers to build trust & keep up to date with team & employee needs
- Compliance: Ensuring compliance with rules and regulations
- Event planning: Streamlining event planning and scheduling
- Overseeing exit interviews and offboarding procedures
- Develops and delivers internal staff communications.
- Maintain the confidentiality of sensitive company and employee information.
- Ensure compliance with local, state and federal employment laws
People Senior Generalist & Recruiter
Walden Local Meat
Tewksbury, USA
05.2021 - 10.2023
- Manage recruiting, hiring and onboarding of all hourly employee workforce.
- Organized interview, trials and selection process for all hourly roles, including updating recruiting databases, scheduling of interview days, and planning of key dates throughout the recruiting cycle.
- Create & update job descriptions, ads and internal communications for open positions.
- Created content and facilitated training sessions on Interview Training for Supervisors
- Conducted exit interviews and offboarding process.
- Launch, train & maintain new HRIS system and processes.
- Processed bi-weekly payroll in Gusto & iSolved and maintained employee time records including edits, corrections, and adjustments, processed medical deductions and bonuses.
- Solved problems concerning payroll procedures and policies.
- Employee Relations- ensure that routine and complex employee relations issues are properly identified, reported, investigated & resolved
- Oversee the planning, development and evaluation of serious incidents
- Implemented strategies to motivate & engage employees.
- Coaching and assistance to managers & supervisors with corrective action, performance management & policy interpretation.
- Benefits Management- Assisted annual benefit open enrollment implementation, renewal and new hire enrollments/changes
- Serve as a link between the organization's management and the employees
- Act as the first point of contact for all day-to-day queries and ad hoc requests via telephone, email and face-to-face, both internally and externally, e.g. employment verifications, benefit questions, etc.
- Coordinated and executed company gatherings / anniversary events including planning, managing suppliers, logistics, and communication to employees
- Liaison to Hispanic employees / Translation work with all divisions
- Work closely with the VP of People Operations in all HR matters.
Human Resources Generalist
Rebecca’s Culinary Group
Billerica, USA
01.2018 - 07.2020
- Company: # 1 Largest Caterer in Boston
- Assists Human Resources in the administration of 300 employees.
- Assist with all internal and external HR-related matters.
- Participate in developing organizational guidelines and procedures.
- Recommend strategies to motivate and engage employees.
- Assist with the recruitment process by identifying candidates, conducting reference checks and issuing employment offer letters.
- Liaison to Hispanic employees
- Translation work with all company divisions & assisting the CEO on formal company meetings
- Investigate complaints brought forward by employees.
- Perform onboarding orientations and update records of new hire staff.
- Manage the organization’s employee database and prepare reports.
- Act as the first point of contact for all day-to-day queries and ad hoc requests via telephone, email and face-to-face, both internally and externally, e.g. employment verification, benefit questions, password resets, etc.
- Assist with Benefits Open Enrollment, reconciliations and year end processing activities.
- Participate in performance review process, Annual Salary Review and Bonus processing for employees.
- Support Managers in all matters relating to HR including attendance issues, performance managment.
- Assist VP of HR on payroll and advancement and promotion of internal employees.
- Respond to requests for management and numerical information as required, including monthly and quarterly headcount, sickness absence reporting, etc.
Media Associate Director
DDB Latina Puerto Rico
Guaynabo, USA
01.2008 - 01.2017
- Top advertising agency serving Puerto Rico.
- Managed strategic media planning for key accounts from conceptualization, development, coordination and budget analysis.
- Managed $12 million dollar client portfolio: Walmart, Clorox Co., Merck- Pharma, Oriental Bank.
- Managed a team of three, and maintaining the team's engagement.
- Recognized with the highest scored evaluation in the Latin American Region (2013-2017) for the Clorox Account.
- Accomplished multi-tasker attending a media team, multiple accounts, deadlines and priorities in a precise and timely manner.
- Managed budget controls and forecast.
- Excellent business relationships with vendors to achieve cost efficient negotiations for clients.
Education
Bachelor in Communications - Advertising
Sacred Heart University
San Juan, Puerto Rico01.1999
Skills
- Payroll processing
- Recruiting, Hiring and Onboarding
- Business Relationships
- Performance Management
- Strategy & Execution
- Business Process Improvement
- Conflict Management & Problem Mediation
- Employee engagement
- Team collaboration
- HRIS systems
- Personnel relations
- Personnel engagement
- Benefits administration
Certification
- AIM Human Resources Essentials Certification, 2019
- AIM Advance Human Resources Certification Series, 2022
Hobbies and Interests
- Life enthusiast and frequent adventure seeker
- Avid Yogi & Hiker
- World traveler (most recently traveled to Colombia,Turkey, Peru, Greece & the Mediterranean)
- Known by my closest for producing & managing extremely detailed itineraries for complex travel plans
Timeline
People Operations Manager & Recruiter
Walden Local Meat
11.2023 - Current
People Senior Generalist & Recruiter
Walden Local Meat
05.2021 - 10.2023
Human Resources Generalist
Rebecca’s Culinary Group
01.2018 - 07.2020
Media Associate Director
DDB Latina Puerto Rico
01.2008 - 01.2017
Bachelor in Communications - Advertising
Sacred Heart University
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