Ada Nazario
Camden,NJ
Summary
Dedicated Team Leader with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dedicated Office Assistant with over 20 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Microsoft Word and history achieving high data output.
Overview
19
19
years of professional experience
Work History
Production Lead
CVS HEALTH CORPORATION
Lumberton, NJ
12.2023 - 04.2024
- Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
- Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
- Improved production efficiency by streamlining processes and implementing effective scheduling techniques.
- Provided exceptional customer service to both external clients and internal staff, addressing inquiries promptly and professionally.
- Developed effective time management skills by prioritizing tasks according to urgency and importance.
Onsite Supervisor
Uptown Bakery
Swedesboro, NJ
01.2023 - 04.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Championed continuous improvement initiatives within the organization, leading to increased efficiencies and a culture of excellence.
- Increased teamwork efficiency by creating cross-functional collaborations among various departments involved in the projects.
- Reduced downtime by anticipating challenges ahead of time and developing contingency plans accordingly.
Production Lead
Kristy Kutz
Thorofare, NJ
01.2015 - 03.2021
- Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
- Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
- Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
- Improved production efficiency by streamlining processes and implementing effective scheduling techniques.
Customer Service Representative
Parkway Dental
Pennsauken, NJ
08.2005 - 01.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
Education
GED -
Camden County College
Camden, NJ08.2019
Skills
- Fluent Bilingualism Spanish/English
- Problem-Solving
- Customer Support
- Call center experience
- Payment Processing
- Quality Control
- Troubleshooting
- Team Coordination
- Office Management
- Customer Service
- Data Entry
- Computer Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Production Lead
CVS HEALTH CORPORATION
12.2023 - 04.2024
Onsite Supervisor
Uptown Bakery
01.2023 - 04.2023
Production Lead
Kristy Kutz
01.2015 - 03.2021
Customer Service Representative
Parkway Dental
08.2005 - 01.2015
GED -
Camden County College