Ada Oke, CRCR
Healthcare Revenue Cycle Professional
Little Elm,TX
Summary
An experienced, results-oriented professional with years of industry insight and a successful career in healthcare, revenue cycle integrations and analysis, business analysis, business development, change management, project management and IS administration. Strong problem solver with a combination of qualifications including business integrations, technical implementations, and financial & risk analysis. Highly analytical, with the dedicated ability to learn, investigate, identify and solve multiple business, application and system issues. Proactive approach has resulted in capturing business needs while expanding & retaining client base. Excel at interfacing with individuals at all levels to ensure organizational goals are attained with the exceptional ability to support end-users via strategic training and clarification of intricate technical and operational designs. Effective leader with the skills necessary to direct, train, mentor and motivate staff to their fullest potential.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Director, Client Experience
Acclara
05.2022 - Current
- Responsible for development and leadership of the Client Experience team.
- Serve as the main point of contact as well as oversee all aspects of team delivery to ensure quality and efficiencies, including oversight of client portfolio, client facing responsibilities, client business review meetings and client facing projects.
- Serve as the client advocate to ensure internal teams are adhering to established service level agreements (SLAs), KPIs and client established goals.
- Support client base by troubleshooting escalated issues, advise of actionable insights regarding performance, guide teams through change, and present solutions for improved
outcomes for both Acclara RCM and the client. - Track contract changes and client contract timelines ensuring client is understanding contractual details for SLAs and upcoming contract renewals. Work with internal partners to
ensure all components of the contract are in place. - Enhance team collaboration through regular communication, goal setting, and performance evaluations.
- Facilitate cross-functional collaboration for improved decision-making processes within the organization.
- Managed client portfolios with over $40M in combined annual revenue.
- Boost client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Serve as the Client Experience leader in the implementation process to ensure a smooth transition from sales and contracting to the operational phase of the engagement.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Senior Client Relationship Manager
Cognizant
01.2021 - 05.2022
- Built senior and strategic partnerships with diverse internal teams including sales, finance and operations departments to streamline processes.
- Fostered customer trust and served as trusted advisor by addressing concerns and needs using targeted problem-solving while improving client satisfaction.
- Managed on-time and on-budget delivery with planned profitability, while improving quality.
- Led project and transition teams to ensure comprehension of client environment and success of projects.
- Identified opportunities to cross or up-sell RCM Services and communicate customer needs to appropriate teams.
- Recommended new products to clients and maintain solutions-oriented problem-solving for long-term client relationships.
- Assessed client needs and develop plans to adequately address current and future objectives.
- Managed client portfolios with over $13M in combined annual revenue.
- Responsible for growth, renewals, extensions and rate revisions within client portfolio.
- Served as day-to-day main point of contact for clients while taking lead in delivery.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed high value accounts to retain existing relationships and grow share of business.
Revenue Cycle Integrations and Transitions Director
Conifer Health Solutions
09.2018 - 08.2020
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Responsible for overall leadership of new business implementations including existing transitions and future implementations.
- Drive new engagements with acute and ambulatory facilities, process development, metric development, issue resolution, employee onboarding, training and operational sign off.
- Engaged directly with key stakeholders including analytics, product line management, vendor management and IS to ensure smooth and controlled implementations.
- Drive stabilization efforts related to new transitions and business integrations.
- Established and led governance to enable successful integration of new business including direct Client communication.
- Accountable for delivering on business outcomes tied to cash, cost, operational resources and patients through organizational transformational change roadmaps.
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
- Oversaw transitions for more than 50 client site locations
SBO Integration and Standardization Manager
Conifer Health Solutions
01.2017 - 08.2018
- Worked with senior leadership to plan and direct assessment activities resulting in development of new client solution sets driven by assessment findings.
- Created high-level comprehensive integrated solution designs that
address needs and objectives of client, key operational
stakeholders and SBO markets while maintaining organizational profitability. - Planned and directed new client integration for revenue cycle operations to include solution and implementation design for people, process and technical integration.
- Identified and defined mid-term solution efforts to ensure seamless transition from implementation process to integration.
- Built processes and resource capabilities for continual improvement of assessment and implementation methodologies and practices.
- Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
- Structured programs, produced working documentation and implemented best practices.
- Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
- Assisted in development of statement of work responsibilities, recommended SLA’s and provisions as driven by solution designs.
- Served as trusted advisor to clients while proactively setting expectations on service delivery during assessment and implementation phases.
- Saved over $100k annually by implementing cost-saving initiatives that addressed long-standing problems
Client Readiness Manager
Conifer Health Solutions
05.2014 - 12.2016
- Led and facilitated clinical and financial system conversions, enhancements and upgrades within Revenue Cycle.
- Worked with operational leaders, process engineers, vendors and other key stakeholders to identify issues, drive resolution and set strategic direction for system implementations that are standard and repeatable.
- Designed interim and future state operational and system processes within various areas of Revenue Cycle.
- Ensured future state optimization and standardization of business processes across multiple implementations of similar EMR systems.
- Participated in/lead system go-live testing cycles by ensuring testing scenarios are authentic and thorough.
- Monitored success of implemented system and process solutions and ensure operational processes are updated to match new system technical flows.
- Identified, documented, and implemented system design standards and develop process-focused training to supplement go-live system training.
- Facilitated user security access to eliminate access issues at time of go-live.
- Planned and executed on-site user go-live support, system adoption, optimization and issues management.
- Traveled to client sites to support system go-live pre and post system implementations and stabilization.
- Mentored and trained new hires in support of their acclimation to department and organization.
- Liaised between multiple business divisions to improve communications.
Process Automation Solutions Architect/Integration Manager
Conifer Health Solutions
01.2012 - 04.2014
- Led and facilitated meetings with operational and IS project teams, including end users and technical development team members.
- Utilized operational and system knowledge to provide solution design for integrations by defining, documenting and refining business requirements/business rules and effectively communicating requirements to key operational and technical stakeholders.
- Solution and designed system workflow and operational processes
utilizing strategic industry best practices. - Designed and planned scope of UAT Use Cases and interface testing in support of client system integrations.
- Planned and executed on-site user go-live support, system adoption, optimization and issues management.
- Traveled to client sites to support change management, pre and post system integration development, implementation and stabilization.
- Collected, evaluated and prepared complex integration
operational/technical requirements, serving as main functional liaison between Process Automation Solutions and client IT. - Communicated with key leadership to provide understanding of the
purpose and content of business requirements, system functionality, process workflows and data mapping. - Reviewed solution design by junior team members, serving as SME resource while providing mentorship, strategic guidance and training.
- Collaborated with Finance leadership to develop operational and IS cost models for new and existing integration solutions.
- Served as Subject Matter Expert for strategic solution, business and integration analysis and implementation.
- Trained, managed, mentored and built cohesive teams that achieved specific department and organizational goals in challenging environments.
EPIC Ambulatory IT Solutions Consultant
Kforce Consulting/Texas Health Resources
01.2010 - 12.2011
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Validated EMR Ambulatory workflow processes to verify structural
integrity. - Abstracted critical clinical information and transferred key data
elements into EPIC EMR application. - Conducted performance testing of EPIC application as necessary based on client system specifications.
- Collaborated with client and ambulatory practices to ensure project requirements were implemented and functional.
- Developed and maintained strong, productive, ongoing relationships with ambulatory practices and Physicians.
- Successfully completed projects on time and within project scope.
- Identified and escalated issues to leadership to ensure successful
resolutions. - Provided at-the-elbow support/training to client staff on abstracting
processes via system applications. - Provided assistance to ambulatory staff on-site pre and post operational and system go-live.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Director of Benefits/Business Analysis
Specialized Association Services
01.2005 - 12.2009
- Responsible for analyzing, negotiating/maintaining all contracts and product pricing with business partners and vendors.
- Served as ‘cradle to grave’ Project Manager to ensure implemented programs met business objectives.
- Coordinated with project team associates, IS and vendors to ensure timely, accurate and complete delivery of project tasks.
- Delivered strong classroom style stand up delivery presentations/training to COO, Board of Directors, department staff and customer representative associates.
- Generated annual budget plans with CFO by analyzing projected economies of scale and industry trends.
- Created and analyzed product life cycle reports to determine value and ROI for clients.
- Oversaw implementation and application content management changes
of web-based applications and performed upgrades/enhancements as
required.
Education
Bachelor of Science - Management and Information Systems
The University of Texas At Arlington
Arlington, TX 08.2000 - 12.2004
Skills
Business growth strategies
Certification
HFMA Certified Revenue Cycle Representative
Proficiencies
- Business Development/Analysis Specialist
- Proficient in AS400, SQL, HTML, XML, HL7 interfaces, Middleware, Business Insights
and VB.net - EMR Proficiencies: EPIC, McKesson STAR, Meditech, PBAR, GE Centricity, Paragon,
Cerner, Allscripts, Invision, Sorian and Eagle
Timeline
Director, Client Experience
Acclara
05.2022 - Current
Senior Client Relationship Manager
Cognizant
01.2021 - 05.2022
Revenue Cycle Integrations and Transitions Director
Conifer Health Solutions
09.2018 - 08.2020
SBO Integration and Standardization Manager
Conifer Health Solutions
01.2017 - 08.2018
Client Readiness Manager
Conifer Health Solutions
05.2014 - 12.2016
Process Automation Solutions Architect/Integration Manager
Conifer Health Solutions
01.2012 - 04.2014
EPIC Ambulatory IT Solutions Consultant
Kforce Consulting/Texas Health Resources
01.2010 - 12.2011
Director of Benefits/Business Analysis
Specialized Association Services
01.2005 - 12.2009
Bachelor of Science - Management and Information Systems
The University of Texas At Arlington
08.2000 - 12.2004
HFMA Certified Revenue Cycle Representative
Certified in Microsoft Office Applications Suite
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