Hi, I’m
ADA OSORIO
Mesa,AZ
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Summary
Proficient and efficient Leasing Consultant/Office Administrator with a strong passion and drive to serve the community. Dedicated to providing exceptional customer service while effectively managing administrative tasks and fostering positive relationships. Skilled in lease management, tenant coordination, and office operations. Exhibits a compassionate and empathetic nature, displaying a genuine understanding and concern for others in a professional setting. Committed to creating a welcoming and inclusive environment that promotes satisfaction and community engagement. A motivated team player with excellent organizational skills and a proactive approach to problem-solving. A fast learner and skilled trainer, consistently demonstrating the ability to quickly grasp new concepts and effectively train others with expertise to contribute to any organization's success while fostering a vibrant and inclusive community for all clients.
Overview
11
years of professional experience
5
Certifications
Work History
MG PROPERTIES – LAKEVIEW AT SUPERSTITION SPRINGS
LEASING CONSULTANT/OFFICE ADMINISTRATION
09.2019 - Current
Job overview
- Conducted property tours, showcased available units, and effectively communicated lease terms and pricing to redirect concerns to close contracts with prospective residents.
- Registered prospective residents on database to enable tracking history and maintain updated records.
- Managed the leasing process, including application review, verifying income, background checks, and lease agreement execution.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Coordinated move-in and move-out processes, including conducting unit inspections to schedule maintenance, cleaners, and other services ensuring a smooth transition for residents.
- Collected rent and tracked resident payments and information in computer system.
- Assisted residents with inquiries, maintenance requests, and helped resolve conflicts between tenants regarding noise, encroachments, and parking.
- Implemented and enforced policies and procedures to maintain property to highest standards.
- Actively engaged with the community, organizing resident events, and fostering a sense of community among residents.
- Provided administrative support, including answering phones, managing emails, and maintaining current resident records.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Distributed and followed up on tenant renewal notices to maintain high occupancy rates.
PANGEA DINOSAUR GRILL
SERVER SUPERVISOR/BAR TRAINER
02.2017 - 12.2019
Job overview
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Supervise and coordinate the activities of the server team, ensuring adherence to service standards and established procedures.
- Train new servers on service techniques, product knowledge, bar setup, equipment operation, drink preparation techniques, and customer engagement to maintain a consistent level of excellence.
- Instruct on responsible alcohol service practices, including checking IDs, recognizing signs of intoxication, and implementing appropriate intervention strategies.
- Schedule and assign shifts to servers and , ensuring adequate coverage based on business demands and staff availability.
- Provide ongoing feedback, coaching, and performance evaluations to promote professional growth and maintain high-quality service.
- Foster a positive work environment, encouraging teamwork, motivation, and a strong commitment to customer satisfaction.
- Collaborate with the management team and other departments to establish and maintain standard operating procedures for service delivery and guest interactions.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Liaised between servers and upper management to address issues and manage challenges.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
BROOKDALE SENIOR LIVING
DINNING ROOM SERVER
05.2016 - 08.2017
Job overview
- Served food and beverages promptly with focused attention to resident needs.
- Cultivated warm relationships with residents.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for residents and staff.
- Explained menu items and coordinate with kitchen staff to ensure timely and accurate delivery of meals, accommodating dietary restrictions and preferences.
- Interact with residents, addressing their needs, answering questions, and resolving any concerns or issues that arise.
- Stay informed about resident preferences, menu changes, and special events to provide personalized service and enhance resident satisfaction.
SONIC DRIVE-IN
CARHOP/TEAM LEADER
06.2014 - 07.2016
Job overview
- Provide friendly and efficient carhop service to guests at Sonic Drive-In.
- Greet customers with a smile, take orders, and assist in menu selection.
- Deliver orders accurately and promptly to guests' vehicles, ensuring proper food presentation and quality.
- Handle cash transactions, process payments, and provide correct change to customers.
- Maintain a clean and organized work area, including carhop station, menu boards, and outdoor seating areas.
- Handle customer inquiries, resolve complaints, and ensure guest satisfaction.
- Upsell and promote special offers, add-ons, and combo meals to maximize sales.
- Collaborate with the kitchen and other team members to ensure accurate and timely order preparation.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Adhere to food safety and sanitation standards, following proper handling and storage procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Stay updated on menu items, promotions, and limited-time offers to provide accurate and up-to-date information to customers.
OFFICE BAR AND GRILL
HOSTESS
10.2012 - 05.2014
Job overview
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered phone calls to take orders, give information and document reservations.
- Answered customer questions about hours, seating, and menu information.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
Education
Maricopa Community Colleges - Paradise Valley Community College, Phoenix, AZ
No Degree from Psychology
05.2018
NORTH CANYON HIGH SCHOOL, Phoenix, AZ
High School Diploma
05.2014
University Overview
- Honor Roll- Spring 2013 and Fall 2014
- Completed AP course in American History and English
- Professional Development: HERO Career Development Course 2013-2014
- 3.6 GPA
- SAAD, Best Buddies, NC LQBT+ Club Member
Skills
- Community Engagement: Actively involved in community outreach programs, events, and initiatives to foster positive relationships and contribute to well-being of communities Passionate about creating fundamental sense of belonging and inclusivity
- Customer Service Excellence: Dedicated to providing exceptional customer service to prospective and current residents Skilled in understanding their needs, addressing inquiries, and resolving concerns promptly and effectively
- Relationship Building: Able to establish and maintain positive relationships with residents, vendors, and community organizations Strong networking and interpersonal skills to cultivate impactful sense of trust and cooperation
- Leasing and Sales: Proficient in leasing processes, including conducting property tours, showcasing available units, and effectively communicating lease terms Able to negotiate lease agreements and ensure smooth transitions for new residents
- Communication Skills: Excellent verbal and written communication skills to interact with residents, team members, and external stakeholders Clear and effective communication in explaining lease terms, policies, and community events
- Detail Oriented and Efficient: Highly organized with ability to manage multiple tasks and prioritize responsibilities Skilled in maintaining accurate records, coordinating schedules, and ensuring efficient office operations while meeting deadlines
- Administrative Support: Experienced in performing various administrative tasks, including answering phones, managing calendars, and maintaining accurate records With proficient computer skills including MS Office Suite and familiarity with office equipment and software such as Yardi, CRM, and YieldStar
- Empathy and Compassion: Strong sense of empathy and compassion towards needs and concerns of community members Able to listen actively, understand their unique situations, and provide appropriate support and solutions
- Problem-Solving: Proficient in identifying and resolving leasing-related issues, conflicts, and challenges Capable of finding creative and practical solutions to meet needs of residents and maintain positive community atmosphere
- Knowledge of Fair Housing Regulations: Familiarity with fair housing regulations and laws to ensure compliance and provide equal housing opportunities for all residents Aware of anti-discrimination policies and practices
- Team Collaboration: Team player who collaborates effectively with colleagues, property managers, and maintenance staff to provide comprehensive support to residents and maintain harmonious community environment
- Proactive Attitude: Takes initiative in identifying areas of improvement, anticipating resident needs, and suggesting innovative ideas to enhance community experience Motivated to go above and beyond to serve community's best interests
Certification
- 50 hours of Leadership Training- Anytown Leadership Camp- 2014
- Certified Leadership Trainer, Anytown Leadership Camp - 2015-Present
- Leasing Consultant Certification 2019
- Property Management Software Training 2019
- Assistant Manager/Training, MG Properties -01/2022
Languages
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
LEASING CONSULTANT/OFFICE ADMINISTRATION
MG PROPERTIES – LAKEVIEW AT SUPERSTITION SPRINGS
09.2019 - Current
SERVER SUPERVISOR/BAR TRAINER
PANGEA DINOSAUR GRILL
02.2017 - 12.2019
DINNING ROOM SERVER
BROOKDALE SENIOR LIVING
05.2016 - 08.2017
CARHOP/TEAM LEADER
SONIC DRIVE-IN
06.2014 - 07.2016
HOSTESS
OFFICE BAR AND GRILL
10.2012 - 05.2014
Maricopa Community Colleges - Paradise Valley Community College
No Degree from Psychology
NORTH CANYON HIGH SCHOOL
High School Diploma
- 50 hours of Leadership Training- Anytown Leadership Camp- 2014
- Certified Leadership Trainer, Anytown Leadership Camp - 2015-Present
- Leasing Consultant Certification 2019
- Property Management Software Training 2019
- Assistant Manager/Training, MG Properties -01/2022
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