Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Ada Pineiro Marin

San Juan,Puerto Rico

Summary

Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.

Overview

28
28
years of professional experience

Work History

Front Desk Assistant

Plunge Beach Resort
Orlando, Florida
01.2022 - 07.2025
  • Managed check-in and check-out processes efficiently and accurately.
  • Assisted guests with inquiries about resort amenities and local attractions.
  • Handled phone calls, directing inquiries to appropriate departments promptly.
  • Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
  • Trained new employees on proper front desk operations and customer service techniques.
  • Computed bills, collected payments and made change for guests.
  • Maintained accurate records of guest accounts using computerized systems.
  • Assisted with administrative tasks such as filing paperwork, preparing reports.

Front Desk Medical Receptionist

Dr. Anthony Dorbu
Orlando, FL
07.2016 - 12.2021
  • Verified patient insurance information and processed necessary documentation accurately.
  • Maintained organized patient records and ensured compliance with privacy regulations.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
  • Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
  • Followed infection control procedures to protect patients and staff in waiting area.

Administrative Assistant

Retina Group PC
Bronx, NY
03.2006 - 06.2016
  • Handled incoming calls and responded to inquiries regarding services and procedures.
  • Supported billing team by compiling data for invoicing and payment processing.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.

Medical Office Receptionist

Women & Family Health
Manhattan , NY
01.1998 - 12.2003
  • Verified patient information and updated electronic health records promptly.
  • Greeted patients warmly and scheduled appointments efficiently.
  • Managed incoming calls and directed inquiries to appropriate staff.
  • Maintained filing systems for patient records and other documents as required by HIPAA regulations.
  • Provided information to patients regarding appointment scheduling, office hours, billing, and insurance policies.
  • Scheduled patient appointments, collected co-pays and verified insurance coverage.

Education

Associate of Science - Human Resources Management

CUNY
City University Of New York
06-2010

Skills

  • Guest relations
  • Billing processes
  • Electronic health records
  • Appointment scheduling
  • Front desk operations
  • Customer relationship management

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Front Desk Assistant

Plunge Beach Resort
01.2022 - 07.2025

Front Desk Medical Receptionist

Dr. Anthony Dorbu
07.2016 - 12.2021

Administrative Assistant

Retina Group PC
03.2006 - 06.2016

Medical Office Receptionist

Women & Family Health
01.1998 - 12.2003

Associate of Science - Human Resources Management

CUNY

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