Ada Rionda
1028 SW 2 AVE, APT 1, Miami,FLORIDA
Summary
Highly effective at coordinating documents and processes between departments and individuals. Expert negotiator, problem solver and organizer. Over 7 years of experience in Jr. Loan Processing and mortgages. Manages high-volume paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated to meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals. Reliable employee, offering excellent communication and good judgment.
Overview
14
14
years of professional experience
Work History
Jr. Processor
My Mortgage, INC.
02.2015 - 12.2022
- Reviewed and validated details of loan applications and closing documentation.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Cashier
KFC
11.2009 - 07.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reviewed weekly sales ads and monitored price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned new positions and provided backup at key times.
Logistics Team Member
Royal Shipping Lines
01.2014 - 01.2015
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Reviewed order data to verify transactions and shipping dates.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Coordinated dispatching of drivers to accomplish daily delivery requirements.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Organized importation of vehicles and personal items via air and ocean.
- Generated documentation and information required for customer shipments.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Tracked orders and notified customers of status or potential delays.
- Managed system support functions to set priorities and service levels expectations.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Reported customer feedback to management.
- Verified accurate account invoicing through collaboration with accounting department.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Maintained department procedures manual detailing processing requirements for each individual account.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
- Organized purchase and delivery of materials needed for various contracts.
- Collaborated with new and established vendors to negotiate optimal pricing and scheduling.
- Produced weekly status reports detailing logistic operations and problems.
Education
Associate of Arts -
Miami Dade College
Miami, FL05.2015
Technical Degree - Phlebotomy
Miami Dade Collage
Miami, FL04.2014
High School Diploma -
Hialeah High School
Hialeah, FL05.2012
Skills
- Information Verification
- Gathering Appraisal
- Status Updates
- Order Transcription
- Customer Inquiries
- Data Entry
- Document Verification
- ID Verification
- Title Abstracts
- Process Optimization
- Risk Management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Jr. Processor
My Mortgage, INC.
02.2015 - 12.2022
Logistics Team Member
Royal Shipping Lines
01.2014 - 01.2015
Cashier
KFC
11.2009 - 07.2015
Associate of Arts -
Miami Dade College
Technical Degree - Phlebotomy
Miami Dade Collage
High School Diploma -
Hialeah High School
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