Ada I. Rosado-Torres
Davenport,FL
Summary
Obtain a position in a company who gives me the opportunity to work as a team player and demonstrate my knowledge and ability along with my experience to contribute to help the company to grow and improve. High-energy professional successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.
Overview
21
21
years of professional experience
Work History
Director of Housekeeping
Sun Hospitality Resort Services
Orlando, Florida
06.2023 - Current
- Resolved customer complaints promptly in a professional manner.
- Monitored daily performance of staff, providing feedback, coaching and guidance as needed.
- Created weekly schedules for housekeeping staff members based on projected occupancy levels.
- Payroll
- Order all supply from lighthouse and buy linen from etcetera.
- Conduct morning meeting with the staff
- Conduct every month the inventory for Equipment, supply, linen and houseware.
Executive Housekeeping Manager
Starwood Vacation Ownership
Orlando, FL
04.2011 - 05.2023
- Maintain a positive, professional attitude and take initiative to serve our customers
- Support, coach, and assist the supervisor with the inspection
- Ensure that provide good service levels and reinforce good performance
Manager Housekeeping
5 Starr Services Inc
Virginia Beach, VA
04.2010 - 02.2011
- Evaluate performance of employees or contract personnel
- Evaluate information from employment interviews
- Investigate customer or public complaints
- Purchase uniform or cleaning supplies or equipment
- Organize work and schedule employee hours
Housekeeping Supervisor
Pyramid Advisor, LLC
Norfolk, VA
10.2009 - 03.2010
- Open and close the Housekeeping Department
- Use oral written communication techniques
- Use knowledge of written communication in Housekeeping Work
- Inventory stock to ensure adequate supplies
- Inspect the Housekeeping, Janitorial and Housemen work
Housekeeping Supervisor
Hilton Ocean Front
Virginia Beach, VA
05.2003 - 02.2008
- Bring feedback to the Housekeeping, Houseman, and Janitorial employee
- Conduct inventory Supplies
- Inspect the housekeeping room
- Close the department
Education
Executive Secretary Administration -
Interamericana University
Guayama, PR12.2000
Medical Record Certificate -
Interamericana University
Guayama, PR05.1997
John F. Kennedy High School
Santa Isabel, PR05.1993
Skills
- Interact with employees
- Evaluate
- Coach
- Counsel
- Provide leadership support
- Explain and demonstrate job functions
- Speak English and Spanish
- Supplies inventory
- Task Delegation
- Employee evaluations
- Cleaning and sanitation
- Customer Service
- Training and mentoring
- Supply Inventory Management
- Guest Relations
- Staff Training and Development
Abilitiesandskills
I must interact with all employees in Housekeeping Department. Evaluate, coach, counsel and provide leadership support skill and abilities to explain and demonstrate or perform the essential functions of the job. Must be able to speak, read, write, and understand both language, Spanish and English used in the workplace.
References
Upon Request
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Director of Housekeeping
Sun Hospitality Resort Services
06.2023 - Current
Executive Housekeeping Manager
Starwood Vacation Ownership
04.2011 - 05.2023
Manager Housekeeping
5 Starr Services Inc
04.2010 - 02.2011
Housekeeping Supervisor
Pyramid Advisor, LLC
10.2009 - 03.2010
Housekeeping Supervisor
Hilton Ocean Front
05.2003 - 02.2008
Executive Secretary Administration -
Interamericana University
Medical Record Certificate -
Interamericana University
John F. Kennedy High School
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