Ada Urquijo
Homestead,FL
Summary
Achieved high levels of client satisfaction by delivering exceptional patient care and support. Improved office efficiency through effective scheduling and staff training. Enhanced team engagement and customer relationships, resulting in a positive office environment.
Overview
2019
2019
years of professional experience
Work History
Pharmacy Technician
Cvs
2023 - 2024
- Dispensed medications accurately while adhering to safety protocols.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Assisted pharmacists in preparing and labeling prescriptions for patient pick-up.
- Trained new staff on pharmacy procedures and customer service standards.
- Collaborated with healthcare professionals to ensure optimal patient care outcomes.
- Implemented process improvements that enhanced workflow efficiency within the pharmacy team.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Orthodontist Assistant
South Dental
2021 - 2022
- Assisted orthodontists in patient care and treatment procedures.
- Managed patient records and appointment scheduling efficiently.
- Educated patients on oral hygiene and post-treatment care.
- Prepared treatment areas and sterilized instruments consistently.
Clinical Coordinator/ Head Assistant
Miami Orthodontist Group
06.2013 - 11.2018
- Admitted patients to services and completed thorough clinical documentation.
- Ensured proper clinical area appearance, sterilization, and restocking by creating daily, weekly, and monthly assistant tasks lists.
- Managed patient flow and directed assistants and doctor to ensure medical assignments are completed on time.
- Introduce new departmental policies and orient staff to facilitate adoption of changes.
- Partnered with doctor manager to raise standards of practice by monitoring, analyzing and correcting staff performance.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Monitored clinical staff work hours, sick days and vacation time.
- Handled the complaints and concerns of customers.
- Handled communications systems.
- Provided bookkeeping of important files.
- Solved minor customer issues and ensured that any major problems were immediately escalated to the doctor. .
Contact Lens Manager
Americas Best Contacts and Eyeglasses
02.2011 - 05.2013
- Negotiated pricing with distributors and customers to optimize cost savings.
- Strengthened revenue opportunities by developing sales strategies based on industry trends and competitor analysis.
- Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
- Automated contact management systems to improve alignment with client objectives.
- Recruited and trained new staff members and produced employee schedules.
- Boosted team morale and overall sales volume by creating incentivizing sales contests and spiffs.
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
Education
High School Diploma -
Somerset Academy Charter High School
Homestead, FL6 2011
Skills
- Reporting skills
- Relationship and team building
- Setting appointments
- Recruiting and training
- Inpatient and outpatient care
- Charting
- Medical instrument sterilization mastery
- Hospitality services
- Oral and writing communication
- Cash transactions
- Appointment scheduling
- Issue handling
- Fluent in English and Spanish
- Recordkeeping
- Proficient in IMS, Cloud 9, Word, Excel, Powerpoint
- Customer assistance and interaction
- Administrative support
- Email and telephone decorum
- Front office management
- Team collaboration
- Administrative skills
Languages
Spanish
English
Timeline
Clinical Coordinator/ Head Assistant
Miami Orthodontist Group
06.2013 - 11.2018
Contact Lens Manager
Americas Best Contacts and Eyeglasses
02.2011 - 05.2013
High School Diploma -
Somerset Academy Charter High School
Pharmacy Technician
Cvs
2023 - 2024
Orthodontist Assistant
South Dental
2021 - 2022