Ada Velez
Belleville,NJ
Summary
Seasoned Telehealth Nurse with a robust background at NJ VA Health Care System, adept in HIPAA compliance and fostering patient communication. Excelled in reducing hospital readmissions and enhancing patient satisfaction through innovative care coordination and compassionate support. Demonstrated leadership in mentoring staff and optimizing resource utilization for improved care outcomes.
Adaptable healthcare professional with extensive experience in virtual patient care settings. Developed critical communication and technical skills within telehealth environments, ensuring seamless patient interactions and data management. Seeking to transition into new field where these skills can drive innovative solutions and positive outcomes.
Energetic, compassionate professional with strong communication and problem-solving abilities. Possesses in-depth understanding of patient care protocols and telehealth technologies, including electronic health records and remote monitoring tools. Focused on delivering high-quality patient care and fostering positive health outcomes through virtual environments.
Telehealth professional with extensive experience in remote patient care and virtual healthcare delivery. Adept at fostering team collaboration and achieving optimal patient outcomes while efficiently adapting to changing healthcare environments. Known for strong clinical skills and empathetic patient interactions, ensuring reliable and flexible healthcare solutions.
Knowledgeable telephone triage with strong background in telehealth nursing. Proven ability to provide comprehensive remote patient care and support, enhancing patient outcomes through effective virtual communication. Demonstrated proficiency in patient assessment and use of telehealth technologies to deliver quality care.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Telehealth Nurse
NJ VA Health Care System
02.2019 - Current
- Provided emotional support to patients during difficult times, promoting trust between nurse and patient through compassionate virtual interactions.
- Utilized critical thinking skills when assessing patient needs, swiftly identifying potential concerns and implementing appropriate interventions remotely.
- Prioritized patient safety through diligent monitoring of vital signs while discussing any concerning changes or trends with appropriate healthcare providers promptly.
- Participated in ongoing professional development opportunities related to telehealth nursing practice, staying current on industry trends and best practices.
- Acted as a liaison between patients and other healthcare providers, facilitating seamless communication and coordination of care efforts.
- Reduced hospital readmissions by closely monitoring patients'' health conditions and coordinating care with healthcare providers.
- Promoted continuity of care by maintaining accurate documentation and sharing relevant information with multidisciplinary team members.
- Collaborated with physicians to develop individualized care plans tailored to patients'' unique needs and preferences.
- Fostered a culture of open communication between patients, families, and healthcare providers by consistently providing clear explanations of care plans and addressing any questions or concerns.
Hospice Case Manager
NJ VA Health Care System
02.2019 - Current
- Implemented creative pain management strategies tailored to individual patient needs, alleviating discomfort while minimizing side effects from medications.
- Developed individualized patient care plans, addressing physical, emotional, and spiritual needs of patients and families.
- Provided regular updates to attending physicians regarding patient status changes, enabling timely interventions when necessary.
- Served as an advocate for patients'' rights and preferences throughout the end-of-life care process, promoting dignity and autonomy.
- Streamlined communication among healthcare providers, ensuring timely implementation of treatment modifications for better symptom management.
- Conducted thorough assessments of new hospice referrals to determine eligibility for services, facilitating efficient patient admission processes.
- Educated patients and families on disease progression and available resources, fostering a sense of empowerment and informed decisionmaking.
- Facilitated family meetings to address concerns or conflicts surrounding end-of-life decisions, promoting open dialogue among loved ones during challenging times.
Outpatient-nurse
NJ VA Health Care System
02.1991 - Current
- Consistently met strict documentation requirements for medical records, ensuring compliance with regulatory standards in the outpatient setting.
- Assisted physicians in performing diagnostic tests or minor procedures as needed for proper diagnosis or treatment planning purposes.
- Promoted patient safety through vigilant identification of potential risks and timely intervention to prevent complications.
- Reduced emergency department visits by educating patients on self-care strategies and disease management techniques.
- Delivered high-quality nursing care by adapting to diverse patient populations and addressing unique needs within the outpatient environment.
- Collaborated with interdisciplinary team members to develop and refine care plans for optimal patient outcomes.
- Enhanced patient satisfaction with compassionate and empathetic communication during consultations and treatment sessions.
- Ensured accurate medication administration, closely monitoring patient responses to prevent adverse reactions.
Lead Nurse
NJ VA Health Care System
02.1991 - Current
- Mentored new nursing staff, fostering a supportive and educational atmosphere for growth and development.
- Advocated for the needs of both patients and nursing staff, leading to improved working conditions and better overall outcomes.
- Utilized data-driven decision-making techniques to optimize resource allocation, improving overall performance metrics within the department.
- Collaborated with healthcare professionals to develop comprehensive care plans addressing each patient''s unique needs and goals.
- Led a team of nurses in providing high-quality care to patients while maintaining a professional working environment.
- Conducted ongoing assessments of patient needs to ensure accurate diagnoses and appropriate treatment plans.
- Provided compassionate care to patients through effective communication and active listening skills, enhancing overall patient satisfaction rates.
- Coordinated patient discharges and transfers to other units, ensuring a smooth transition with minimal disruptions to care continuity.
- Educated patients on preventative health measures, promoting positive lifestyle choices and self-management techniques.
- Participated in the development of departmental goals and objectives, contributing insights gleaned from frontline experience to inform strategic planning initiatives.
Education
Associate of Applied Science - Health Care Management
City University of New York
New York, NYSkills
- HIPAA compliance
- Clinical assessment
- Medical terminology
- Healthcare software proficiency
- Chronic disease management
- Telephonic triage
- Remote patient monitoring
- Patient communication
- Appointment scheduling
- Physician collaboration
- Resource utilization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
Certification
- Critical Care Registered Nurse (CCRN) - American Association of Critical-Care Nurses.
- Certified Emergency Nurse (CEN) - Board of Certification for Emergency Nursing.
- Nursing Care Manager by ANCC
- CVT Telehealth skill Assessment
- NON Clinical Telehealth staff 911
Languages
Spanish
Full Professional
Timeline
Telehealth Nurse
NJ VA Health Care System
02.2019 - Current
Hospice Case Manager
NJ VA Health Care System
02.2019 - Current
Outpatient-nurse
NJ VA Health Care System
02.1991 - Current
Lead Nurse
NJ VA Health Care System
02.1991 - Current
Associate of Applied Science - Health Care Management
City University of New York
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