Adacelis Mendez
Buffalo
Summary
With over 5 years of hands-on experience, I’ve learned how to keep things running smoothly, whether it’s working with a team, solving problems on the spot, or helping people feel supported. I bring a mix of strong communication, organization, and critical thinking skills to every role I take on. I care about doing quality work, staying flexible, and always looking for ways to improve both the process and the experience for others.
Overview
6
6
years of professional experience
Work History
Customer Service Sales Representative
Wegmans
Buffalo
08.2019 - Current
- Assisted customers with product selections and inquiries in a friendly manner.
- Collaborated with team members to maintain store organization and cleanliness.
- Educated customers on promotions and loyalty programs effectively.
- Resolved customer complaints swiftly to ensure satisfaction and retention.
- Monitored inventory levels and communicated needs to management promptly.
- Participated in team meetings to discuss strategies for improving service quality.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Identified potential opportunities to upsell products or services.
- Assisted customers with navigating website for product selection purposes.
- Performed follow-up calls to confirm customer satisfaction with product or service received.
- Built sustainable relationships with customers through open communication.
- Adhered to company policies when dealing with customers.
- Collaborated with other departments to ensure efficient resolution of customer problems.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Replenished and arranged items to maintain appearance.
- Trained new staff on customer service protocols and company policies.
- Suggested additional products or services that may benefit the customer's needs.
- Developed strategies for improving the customer experience.
Education
BBA - Environmental Design
University At Buffalo
Buffalo, WY12-2025
Associate of Applied Science - Building Construction
Alfred State College
Alfred, NY05-2021
Skills
- Project management
- Visual merchandising
- Customer service
- Team collaboration
- Conflict resolution
- Product knowledge
- Communication skills
- Adaptability and flexibility
- Decision-making
- Critical thinking
- Multitasking and organization
Timeline
Customer Service Sales Representative
Wegmans
08.2019 - Current
BBA - Environmental Design
University At Buffalo
Associate of Applied Science - Building Construction
Alfred State College
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