ADAEZE EFUNOBI

• Map out key processes (i.e. payments, order management, claims etc.)

• Define key KPIs or controls along the process, ultimately linking to underlying data to give organizations real-time visibility into their end business outcomes.

• Work with data and document via data dictionaries

• Elicit requirements from users for visualizations of performance metrics

• Provide metric-based monitoring and integration with event-based monitoring.

• Collaborate with subject matter experts to gather information and understand complex business processes
• Analyze and mapped out processes using industry-standard mapping techniques and tools.
• Create and maintain detailed documentation, including user manuals, technical guides, and process flowchart.
• Ensure Documentation is accurate, up-to-date, and easily accessible to end-users.
• Collaborate with cross-functional teams to gather feedback and incorporate changes into documentation
• Gathered, reviewed and reported on findings

• As a Business Analyst, I partner with Financial Crime Risk Management Business and Technology teams to deliver regulatory and business growth initiatives in the following domains; Payments, Fraud prevention and Anti-Money Laundering (SAS scenario optimization), OFAC Sanctions Screening (Party & Transactions) and KYC (Onboarding, CDD, EDD).
• As a Business Analyst, I am responsible for understanding business and regulatory needs, planning for program increments, building product roadmaps, maintaining backlog, defining stories and evaluating solutions to confirm that they meet the needs of the business.
• Analyzed the AS-IS process along with the requirements and subsequently created the TO-BE process working in collaboration with the compliance and IT teams.
• Created Process Flows, Work Flows and Data Flow Diagrams
• Define and prioritize requirements to improve the BSA/AML processes, monitoring workflow, systems, and data interfaces; define AML monitoring rules; document data transformation and mapping requirements; document business and workflow processes; and implement efficiencies and improvements to BSA/AML functions.
• • Gathered functional and non-functional requirements through meetings with relevant stakeholders.
• • Created business cases and completed relevant project documentation in line with outlined stakeholder requirements and created flow diagrams for the requirements processes using Visio.
• • Specify and fully document custom models that would bear scrutiny by an internal audit or external regulators.
• Responsible for configuring business workflow in Oracle Financial Services Analytical Application (OFSAA).
• Worked with Design and Test teams to develop test scenarios, plans, and scripts while ensuring that appropriate testing documentation was created to ensure that the delivered solution was in line with the requirements
• Performed data extraction, data mining, data profiling and source system data analysis to manage source to target data mapping.
• Validated AML, KYC and CDD system deliverables to meet requirements and supported Technology teams in the entire delivery process
• Assisted techinical writers in the redesign of 500+ applications
• Interacted with internal customers to understand business needs and translate into requirements and project scope
• Collaborated with stakeholders to define project objectives and criteria
• Performed gap analysis to identify areas of improvement

• Analyzed financial crime risk compliance processes and partnered with IT teams to design a set of to-be financial crime control applications for the anti-money laundering/compliance team and develop SAS AML scenarios based on new requirements from Compliance
• Identify and define current ‘As-Is’ and ‘To-Be’ business processes, conduct gap analysis, analyze requirements and deliver various project artifacts: User stories/Backlog/BRDS, Acceptance criteria, Definition of Done, User persona, Visio screen mock ups, Interface designs, Data mapping and other functional configuration documentations
• Author Business and Functional Requirements Documents (BRD’s / FRD’s) for AML/KYC related applications
• Write requirements per Agile (SCRUM) standards
• Liaise with AML Compliance, Business Groups, Technology, and other Lines of Business to gather, translate and understand the impact of user enhancement requests into detailed business requirements
• Understand, prepare and support the broader AML/KYC processes and infrastructure, including transaction monitoring, client onboarding, account opening, renewals and screening
• Collaborate with team members on SAS architecture, design, development and testing
• Develop and maintain system process and procedure documents for Financial Crimes applications and processes, system specifications, and test plans, according to existing standards and methodologies
• Customize SAS Alert Generation models to meet specific business requirements
• Coordinate with production team to deploy enhancements and new releases
• Analyze business processes, gaps in capabilities, existing system requirements, as well as appropriate data sources, interfaces and process changes required to address capability gaps
• Assist in change management by ensuring that all documents are updated and maintained, and any proposed changes are properly communicated to stakeholders
• Development of use cases and documentation of user stories in Jira
• Created Process Flows, Work Flows and Data Flow Diagrams
• Created scripts for UAT and conducted the tests

• Partnered with Compliance and technology teams to deliver transaction screening solutions with a focus on ensuring regulatory compliance with the enablement of fraud & ATO (account take-over) detection and implementation of a Sanctions screening solution for clients on-boarded through the bank’s new digital online banking platform
• Work with business stakeholders to elicit and document business requirements, and communicate with technology experts
• Requirement discussions, data analysis and business engagement for delivery of technology solutions for transaction monitoring, customer activity review, and for optimization of scenarios
• Liaise with AML IT teams to communicate and deliver Business Stakeholder requirements to resolve issues, implement enhancements, and complete post-implementation verification
• Work with Financial Crimes production staff, and AML IT Production support and Maintenance teams to resolve issues with Financial Crimes applications including case management and regulatory reporting application and processes
• Develop and maintain system process and procedure documents for Financial Crimes applications and processes, system specifications, and test plans, according to existing standards and methodologies
• Write requirements per Agile (SCRUM) standards
• Perform data analysis to aid development work and other business needs
• Participate in the testing effort to validate and approve technology solutions
• Coordinate with regional and global AML partner compliance teams
• Creation of business process flows, data mappings, design templates
• Development of use cases and documentation of user stories in Jira
• Liaison between multiple stakeholders - Product Owners, Development, Testing, operations and strategy and analytics team

• Facilitated interviews and works to generate functional and non-functional requirements used for end to end solution design and integration plan
• Created Process Flows, Work Flows and Data Flow Diagrams
• Worked to accelerate the Business CRM initiative by leading the PMT CRM Excellence Centre, executing best-practice solutions, and governing change management
• Created UML and BPML diagrams and Wireframes for development and maintenance of specifications, application function and implementation of the ERP system
• Performed end-to-end tracking, troubleshooting, root cause analysis, and resolution for financial applications obtaining additional vendor support necessary
• Worked closely with IT team for the set up, configuration, testing and troubleshooting of modules, including Inventory Management, Sales and Order Management and Procurements
• Elicited entire project requirements and created Process Flows for Nuance’s CRM Application, including Salesforce.com; focusing on Service Cloud and Communities
• Actively participated in all Scrum and retrospectives with IT Developers; as well as CRM strategy sessions with Commercial Excellence Leaders
• Created Process maps to measure, assess, and improve CRM end-user engagement and adoption across PMT commercial platforms; monitor KPIs for CRM Efficacy and end-user satisfaction results
• Worked as SME and lead BA for GAP analysis
• Provided project estimates to the Project Team as part of planning activities in the Agile Sprints delivery timelines
• Actively participated in using CRM workflow technology to automate business process
• Confirmed technical feasibility of the of the solution
• Worked with onshore and offshore development and implementation teams; and provided extensive support for the CRM Application customization
• Assisted the QA team to draft test cases for the over project testing
• Created version control system for post-project management of all Project documentations on the SharePoint.

• Worked on Elicitation and documentation of Business Requirements, Processes and Data Models and developing them into innovative options for service redesign to align with business strategy for the Investment Solutions
• Worked as the liaison between the business teams and the Project Development team; supporting the internal improvements and client data feeds
• Worked with the QA team to draft comprehensive Test Script as well as provide support to the Test team all through the testing phase
• Involved in the review of the scope of the project and all available documentation to properly understand and develop the Target Operating Model (TOM) for the business
• Worked with Investment and IT teams to create Traceability Matrix, UML and BPML diagrams; to properly capture client feed delivery and automated data feed systems
• Created data mapping specifications together with the data and technical architects which helped avoid several potential issues
• Gathered, analyzed and delivered documented business requirements using case diagrams and requirement catalogue, and effectively communicated and secured review and approval from stakeholders
• Assisted in performing mild, moderate, high and very high complexity into business processes, SOPs, system documentation and work instruction working collaboratively with the BAs
• Involved in managing small stand-alone projects within the Virtual electronic circle project
• Working closely with Senior Business Analysts in providing support to the development team and dealt with queries they had until the end of the project lifecycle
• Created scripts for UAT and conducted the tests

• Created Process Flows, Work Flows and Data Flow Diagrams
• Created Workflows and Process Maps to capture the functional requirements based on the project demand for the different countries
• Worked assiduously with UI and UX teams to elicit requirements and create User Stories
• Identified cross-functions for the HR and Accounting processes and systems through Requirement Elicitation meetings with Project Team members spread across four countries in different time zones; onsite and virtually
• Researched and documented the various statutory requirements for computing payroll systems for 16 different countries
• Created the Standard Operating Procedure (SOP) through daily Scrum and Retrospective meetings with both onsite and offshore stakeholders including, the Legal, Policy, Accounts, PM and IT Development teams
• Secured signoffs from relevant stakeholders and created Use case Diagrams and Descriptions on Visio
• Created User stories based on stakeholder requirements on JIRA to streamline the HR and payroll requirements using ADP methodology
• Secured signoffs and created Process Flow maps
• Created a Version control matrix for all Project documentations
• Created Traceability Matrix keeping tracking of all flows across different countries
• Worked closely with the Project Manager to create a concise Risk Management Log System using HP Quality Centre
• Contributed immensely to the creation of the Test Scripts and provided technical support to the test team
• Served as Gateway for all Project Documents on SharePoint
• Created scripts for UAT and conducted the tests