Adaeze Nweze
Brownsburg,IN
Summary
Results-driven Systems Analyst with extensive experience in delivering tailored IT solutions that enhance business operations. Proven track record of translating growth strategies into effective system designs, leveraging expertise in data analysis, project management, and emerging technologies. Recognized for exceptional problem-solving skills and the ability to integrate new systems seamlessly into existing infrastructures. Aiming to further innovate and optimize technological frameworks to drive organizational success.
Overview
10
10
years of professional experience
Work History
Systems Analyst
GXO
Lebanon, IN
02.2023 - Current
- Pinpointed inefficiencies in current systems architecture and suggested enhancement strategies.
- Assisted end users in resolving system problems.
- Worked closely with stakeholders to guarantee successful system project implementations.
- Applied updates and patches to maintain peak performance across all systems.
- Worked closely with IT teams to ensure proper integration between systems platforms.
- Troubleshot program and system malfunctions to restore normal functioning.
- Examined user needs and executed system modifications enhancing productivity.
- Performed validation tests to ensure compliance with client specifications.
- Developed test plans and test cases to ensure quality assurance of system components.
- Conducted User Acceptance Testing on multiple software platforms to pinpoint defects.
- Ensured systems operated efficiently following installation or upgrade.
- Generated test data to support scenario validation based on functional requirements.
- Utilized Agile and Scrum methodologies to achieve project goals.
WMS SUPERUSER
Radial
Brownsburg, IN
02.2022 - 02.2023
- Demonstrated comprehensive knowledge of warehouse management systems.
- Demonstrated capacity to handle multiple tasks simultaneously in high-pressure settings.
- Provided clear guidance on matters and solutions to the team.
- Implemented SQL queries to generate data from Oracle databases.
- Communicated issues with management based on documented logs.
- Delivered technical support and information to internal customers.
- Collaborated with a diverse team successfully achieving goals.
- Managed several projects and tasks to achieve high-quality results.
- Managed and scheduled tasks to meet service goals efficiently.
- Crafted and generated routine correspondence, daily workflow reports, and job-specific software.
- Performed analysis and testing to detect and fix technical issues.
Inventory Analyst
Radial, Inc
Brownsburg, IN
09.2021 - 01.2022
- Maintained department quality and accuracy.
- Resolved and documented audit discrepancies.
- Generated and delivered reports to monitor daily, weekly, and monthly metrics.
- Supported and maintained company quality management system.
- Audited minimum threshold percentage of daily inbound and outbound shipments.
- Facilitated inventory planning activities with management and team.
- Maintained inventory accuracy by conducting scheduled cycle counts.
- Applied critical thinking and data analysis to optimize inventory strategies.
- Developed processes to maximize efficiency of warehouse operations.
- Generated periodic reports detailing current inventories, including slow-moving items and surplus stocks.
- Organized and monitored daily, weekly, and monthly inventory reports.
- Managed the cycle count process to maintain accurate inventory balances.
Quality Control Inspector
FEDEX SUPPLY CHAIN
Indianapolis, IN
11.2020 - 08.2021
- Identified areas for improvement in existing processes, procedures, and equipment.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Analyzed data from process control systems to identify trends in product quality.
- Evaluated suppliers' performance against established criteria for quality assurance purposes.
- Conducted root cause analysis investigations when issues arose with production processes or end-products.
- Performed first article inspection on incoming raw materials.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Documented nonconformities and recommended techniques for prompt resolution.
- Wrote detailed reports outlining performance, quality and defect rates.
- Adhered strictly to Good Manufacturing Practices guidelines at all times.
Quality Assurance Analyst I
Fedex Supply Chain
Plainfield, IN
01.2020 - 12.2020
- Documented all phases of test execution including results analysis and defect resolution.
- Prepared reports detailing overall project progress according to established timelines.
- Monitored production environment performance metrics for anomalies that could indicate quality issues.
- Recruited, trained, and scheduled employees to meet quality standards and management expectations.
- Guided employees on correct QA practices.
- Collaborated with team to develop efficient workflows, achieving high productivity.
- Created action plans to address noncompliance issues.
- Managed development of policy, procedures, work instructions, projects for quality agendas.
- Set product quality goals and ensured specifications were met.
- Documented all phases of test execution including results analysis and defect resolution.
QA Auditor
Fedex Supply Chain
Plainfield, IN
02.2019 - 12.2019
- Analyzed recent developments regarding compliance matters.
- Provided recommendations to enhance quality control measures and operational procedures.
- Finalized detailed reports utilizing company software.
- Conducted material inspections to ensure compliance with specifications and regulations.
- Addressed production issues, collaborating with stakeholders to find effective solutions.
- Assigned grading to materials according to standards.
- Conducted risk assessments to identify potential areas of fraud or non-compliance.
- Provided guidance on improving internal controls over business processes.
- Prepared detailed audit workpapers for review by senior auditors.
Quality Control Inspector
LSC Communications
Plainfield, IN
09.2018 - 02.2019
- Evaluated materials and products to ensure compliance with quality control standards.
- Mentored new hires by detailing company processes, roles and performance criteria.
- Ensured adherence to quality, safety, and production standards.
- Recorded and organized inspection documentation.
- Performed detailed inspections of finished products following established protocols.
- Informed stakeholders regarding production issues.
- Analyzed data from process control systems to identify trends in product quality.
Social Media Marketing Intern
Phones For ALL Telecommunication
Lagos, Lagos
07.2017 - 06.2018
- Tracked various social networks to enhance client relationships.
- Recommended strategies to boost customer engagement on social media platforms.
- Enhanced online visibility via compelling content initiatives.
- Promoting products, services, and content over social media in a consistent and timely manner that matches the organization’s brand and social media strategy.
- Scheduled social media posts for optimal engagement periods.
- Interacted with online audience through pertinent comments.
- Delivered effective verbal and written communication.
- Engaged in online discussions to enhance brand presence.
- Coordinated with marketing teams to maintain a consistent brand image.
- Pitched potential marketing campaigns to social media influencers and other stakeholders.
- Monitored social media campaign metrics.
Customer Service Representative
KONGA ONLINE SHOPPING LTD
Lagos, Lagos
02.2015 - 05.2017
- Collaborated with the customer service manager to maintain excellent service standards.
- Maintained a high level of professionalism when dealing with difficult customers.
- Stayed up-to-date with ongoing promotions and exchange policies.
- Provided exceptional customer service to ensure customer satisfaction.
- Exhibited strong communication skills to address product and consumer issues.
- Responded to customer complaints and queries, expediting their resolution.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
- Handled incoming calls and emails, delivering frontline customer support.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
MBA - Management Information Systems
Lincoln University
05-2023
Bachelor of Science - Finance
University of Lagos
Lagos09.2013
Skills
- Detail-Oriented Data Management
- Strategic Planning
- Proficient in Computer Applications
- Proficient in Excel Data Analysis
- Client Relationship Management
- Proficient in Microsoft Word
- Analytical thinking
- Proficient in Warehouse Systems
- Customer Engagement
- Outlook Proficiency
- Quality Management Framework
- Understanding FDA Regulations
- Compliance Auditing
- SQL Proficiency
- Database Management
- End user support
- Systems deployment
- User acceptance testing
- Business process analysis
References
References available upon request.
Languages
English
Professional
Software
Oracle SQL
Microsoft
Software testing
Timeline
Systems Analyst
GXO
02.2023 - Current
WMS SUPERUSER
Radial
02.2022 - 02.2023
Inventory Analyst
Radial, Inc
09.2021 - 01.2022
Quality Control Inspector
FEDEX SUPPLY CHAIN
11.2020 - 08.2021
Quality Assurance Analyst I
Fedex Supply Chain
01.2020 - 12.2020
QA Auditor
Fedex Supply Chain
02.2019 - 12.2019
Quality Control Inspector
LSC Communications
09.2018 - 02.2019
Social Media Marketing Intern
Phones For ALL Telecommunication
07.2017 - 06.2018
Customer Service Representative
KONGA ONLINE SHOPPING LTD
02.2015 - 05.2017
MBA - Management Information Systems
Lincoln University
Bachelor of Science - Finance
University of Lagos