ADAEZE R. EZEPUE
403 S Cheyenne Ave ,OK
Summary
Healthcare Business Analyst recently relocated to Tulsa, Oklahoma with 8+ years of experience delivering project management, billing solutions, financial analysis and planning advisory/support services to leadership. Proven success in managing departmental goals, driving profitability, and increasing organization revenue through skillful strategic planning, consulting, and financial advisory services.
Overview
7
7
years of professional experience
Work History
Senior Business Analyst
UNIVERSITY HOSPITALS HEALTH SYSTEM
04.2022 - 10.2023
- Supported business operations, practice and support functions to achieve departmental goals
- Responsible for budget management, quarterly reporting, finance, and physician recruitment and deployment
- Demonstrated the ability to complete projects and practice leadership goals through positive relationships with internal and external stakeholders
- Successfully executed broad and complex initiatives in operations, quality, and finance
- Developed and secured approval for operating and capital budgets with input from practice leadership
- Assisted with managing an operating budget total of $18 million and a physician compliment of 70+ FTEs with a physician salary budget of $15 million
- Managed overseeing annual gross revenue of $40 million
- Interfaced with physician leaders to develop physician recruitment strategic plans and secure budget for critical positions
- Create and submit business plans for ongoing growth of physician compliment
- Ensure all contracting, onboarding, orientation and follow up activities occur in a timely manner to meet business plan targets for new providers
- Coordinated joint efforts for lab technical and physician professional charges with Revenue Team to resolve charge errors to positively impact revenue
- Collaborates with CWRU Pathology administrative staff to facilitate Research Merit Pay and grants reconciliation
- Serve’s as a key resource on complex matters related to finance, strategic decision making and the development of programs, processes, and infrastructure to enhance system
- Develops short and long-term forecasting, budget preparations and financial planning processes and budget review for compliance and opportunities
Practice Revenue Analyst II, Electronic, Oversight
UNIVERSITY HOSPITALS HEALTH SYSTEM
05.2019 - 04.2022
- Supported Director with operations through the setup, configuration, analysis, monitoring, and maintenance of system training support
- Performed audits, analyzed accounts and transactions for accuracy, identifies issues, and built solutions
- Generated reports, queries to perform analysis on data within Electronic Charge Capture process
- Facilitated departmental meetings, including presentations, speakers, development of reports, etc
- Educated and provided onsite professional fee billing training for Physicians and health care providers
- Coordinated with leadership during Physician onboarding by providing Electronic Charge Capture solutions/education, presented revenue optimization, forecasting and development solutions
- Identified appropriate electronic charge solutions, training and implementation for go live support
- Performed audits, common data analyses of accounts transactions for accuracy, identified issues, and offered solutions
- Generated annual reports utilizing business intelligence software and report to leadership of my findings
- Evaluated and implemented fee schedule changes, daily reconciliation process for charge generation, daily charge posting activities, etc
- Developed and designed computerized scheduling and billing system reports using Power BI
- Used critical thinking skills, decisive judgment with an ability to work under minimal supervision
- Implemented computerized scheduling and billing for 15 Attending Physicians
- Developed scheduling and billing policies, management reports and daily operating procedures.
Billing System Analyst
UNIVERSITY HOSPITALS HEALTH SYSTEM, Speciality Care
05.2018 - 04.2019
- Supported ambulatory practices with departmental operations including billing solutions, revenue optimization and patient access, employee management and non-staff productivity
- Prepared monthly, quarterly and annual summary and detail reports of operational performance, revenue, recovery, and billing/ expense information
- Ensured the master file was current, and supply expenses aligned with case volume and revenue
- Assisted in the development of department strategic initiatives aligned with the institute and specialty practices
- Provided onsite education to Physicians, providers, ambulatory and inpatient staff on professional billing workflow
- Achieved 25% increase in outpatient professional billing productivity and charge generation
- Supported components of application upgrades, testing, troubleshooting, and supported efforts
- Worked closely with senior level leadership and stakeholders across the organization for optimal billing solutions
- Developed and managed project plans while providing status updates to leadership
- Managed departmental operations includes budget development, clinical operations and patient access, employee management and non-staff productivity
- Maintained knowledge of ICD Diagnosis, ICD Procedure codes, CPT codes and medical terminology
- Trained end-users in best practices to minimize errors to maximize revenue, participated in change management activities to support successful system deployments and enhancements
- Observed staff to learn workflow to optimize revenue within the practice to better understand business system needs
- Managed physician practices on a daily basis accountable for their growth and success.
Patient Access Representative
University Hospitals Of Cleveland
05.2016 - 04.2018
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Streamlined the claims process for clients by guiding them through required paperwork and simplifying communication with insurers.
Education
MBA - Health Care
Ohio University
Athens, OHBachelor of Science - Healthcare Administration / Business
The University of Toledo
Toledo, OHSkills
- Web-Based Reporting Tools
- Project Finance
- Process Optimization
- Operations Analysis
- Business Administration
- Forecasting and Planning
- Analytical Tool Implementation
- Business Solution Development
- Billing Systems and Software
- Physician Interaction
- Microsoft Office
- Revenue Cycle Management
- Medicare and Medicaid Knowledge
- Insurance Claims and Denial Processes
- Policy Requirements and Eligibility
Timeline
Senior Business Analyst
UNIVERSITY HOSPITALS HEALTH SYSTEM
04.2022 - 10.2023
Practice Revenue Analyst II, Electronic, Oversight
UNIVERSITY HOSPITALS HEALTH SYSTEM
05.2019 - 04.2022
Billing System Analyst
UNIVERSITY HOSPITALS HEALTH SYSTEM, Speciality Care
05.2018 - 04.2019
Patient Access Representative
University Hospitals Of Cleveland
05.2016 - 04.2018
MBA - Health Care
Ohio University
Bachelor of Science - Healthcare Administration / Business
The University of Toledo
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