Adagio Esposito
Cuyahoga Falls,Ohio
Overview
4
4
years of professional experience
Work History
Technical Specialist
Apple
09.2023 - Current
- Provide expert technical support and solutions, enhancing customer satisfaction and engagement.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Educate customers on product features, troubleshooting, and optimize device performance.
- Collaborate closely with team members to identify and implement solutions tailored to each customer's needs.
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
Shift Manager
Lucci's Place
05.2022 - 09.2023
- Coordinated operations and team management in a fast-paced setting.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Upheld highest level of hygiene and sanitation practices in accordance with local health regulations, preventing potential foodborne illnesses.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Kitchen Employee
Lucci's Place
06.2020 - 05.2022
- Delivered high-quality food preparation and customer service under pressure.
- Maintained high standards of food safety by regularly sanitizing surfaces, equipment, and utensils to minimize contamination risks.
- Reduced food waste through proper storage techniques and inventory management.
Education
Emerging Media and Technology Major -
Kent State University
Kent, OH05.2028
High School Diploma -
Cuyahoga Falls High School
Cuyahoga Falls, Ohio01.2023
Skills
- Advanced technical proficiency with Apple products and troubleshooting techniques
- Effective leadership and team management skills
- Strong communication skills, adept in customer interactions and conflict resolution
- Ability to learn quickly and adapt to evolving tech environments
Awards
- Magna Cum Laude - Recognized for academic excellence.
- Outstanding Chorister and Most Improved Musician - Honored for exceptional musical contributions and growth.
- Academic Achievement Award and Instrumental Music Patrons Scholarship - Awarded for outstanding academic and musical achievements.
- Deans List - Awarded for maintaining a high GPA.
Timeline
Technical Specialist
Apple
09.2023 - Current
Shift Manager
Lucci's Place
05.2022 - 09.2023
Kitchen Employee
Lucci's Place
06.2020 - 05.2022
Emerging Media and Technology Major -
Kent State University
High School Diploma -
Cuyahoga Falls High School