Adah Fontes
North Canton,OH
Summary
Dynamic leader with proven success in staff supervision and customer service excellence at Dairy Queen Grill & Chill. Skilled in cash handling and problem-solving, adept at fostering positive relationships and maintaining high standards of safety. Demonstrated ability to improve operational efficiency and drive revenue growth through strategic planning and team mentorship. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
5
5
years of professional experience
Work History
Shift Leader
Uptown Cheapskate
11.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
Babysitter
Self Employed Services
10.2019 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Transported children to and from school, medical appointments and extra-curricular activities.
Shift Leader Manager
Dairy Queen Grill & Chill
11.2021 - 06.2023
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Kept employees operating productively and working on task to meet business and customer needs.
- Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
- Optimized labor costs by analyzing historical trends and adjusting staffing levels according to anticipated business volumes.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Collaborated with upper management to develop strategic plans for improving store performance, driving revenue growth and operational efficiency.
Education
No Degree - Digital Communications And Media
Kent State University
Kent, OH05.2027
High School Diploma -
Hoover High School
North Canton, OH05.2023
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Safety processes and procedures
- Inventory Counts
- Staff Supervision
- Customer service focus
- Decision-making capabilities
- Idea Development and Brainstorming
- Sales and Upselling
- Complaint resolution
Accomplishments
- Ran 4x200 at the Federal League Meet for high school track and field my freshman year.
- Made Dean's List first year of college.
Timeline
Shift Leader
Uptown Cheapskate
11.2023 - Current
Shift Leader Manager
Dairy Queen Grill & Chill
11.2021 - 06.2023
Babysitter
Self Employed Services
10.2019 - Current
No Degree - Digital Communications And Media
Kent State University
High School Diploma -
Hoover High School