Adah Touray
Fort LIberty,NC
Summary
Enthusiastic and Knowledgeable Customer Service Representative with proven track record of exceeding client expectations. Looking to implement exceptional communication, sales, technical support and organizational skills as a Apple Home Care Representative.
Overview
9
9
years of professional experience
Work History
Transportation Management Supervisor
United States Army
03.2018 - Current
- Provided accurate and appropriate information in response to customer inquiries.
- Addressed customer service inquiries in a timely and accurate fashion.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Solicited customer feedback to identify and improve on areas of weakness.
- Developed and implemented customer service policies to enhance satisfaction.
- Boosted team performance by developing customer service training materials and conducting service training.
Manager
McDonalds
07.2015 - 03.2018
- Responded to customer inquiries in a timely and accurate way.
- Identified customer needs and provided appropriate solutions.
- Tracked and followed up on all customer requests to ensure they were properly resolved.
- Assisted in processing customer orders and payments.
- Documented customer interactions, details of inquiries, complaints or comments, as well as actions taken.
- Stayed updated on new products, services, and policies.
Education
Certificate of Project Management -
Google Certificate- Coursera
06.2024
Associate of Arts - Psychology
American Military University
Charlestown, United States08.2022
High School Diploma -
Oxford High School
Oxford, AL05.2016
Skills
- Live Chat Software: Live Person
- Type 48 WPM
- Customer Focused Empathy
- Professional and friendly
- Careful and active listener
- Multi-tasking
- Active listening skills
- Courteous
- Accomplished with mobile devices
- Troubleshooting proficiency
- Computer Proficiency
- Creative Problem Solving
- Customer Needs Assessment
- Excellent Grammar
- Internet Research
- Phone and Chat Skills
- Time Management
- Customer service expert
- Telecommunication skills
- Exceptional telephone etiquette
- MS Office proficiency
Accomplishments
Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of businessSales
- Consistently generated additional revenue through skilled sales techniques.
- Managed chat flow with up to 3 consecutive chats in queue.
Skills
- Live Chat Software: Live Person
- Type 48 WPM
- Customer Focused Empathy
- Professional and friendly
- Careful and active listener
- Multi-tasking
- Computer Proficiency
- Creative Problem Solving
- Customer Needs Assessment
- Excellent Grammar
- Internet Research
- Phone and Chat Skills
- Time Management
Timeline
Transportation Management Supervisor
United States Army
03.2018 - Current
Manager
McDonalds
07.2015 - 03.2018
Certificate of Project Management -
Google Certificate- Coursera
Associate of Arts - Psychology
American Military University
High School Diploma -
Oxford High School