Adah Jane Disharoon
Bridgewater,VA
Summary
Achieved significant service quality improvements at Magnolia's Restaurant by implementing advanced training programs and upselling strategies, enhancing guest experience and sales. Leveraged expertise in patient education and therapeutic exercises during an internship at Sentara Medical Center, contributing to functional improvement in orthopedic rehabilitation. Demonstrates exceptional team motivation and communication skills, with a focus on achieving tangible results.
Overview
4
4
years of professional experience
Work History
Waitress Trainer
Magnolia's Restaurant
Harrisonburg, VA
06.2022 - Current
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Provided exceptional service to high volume of daily customers.
- Updated training materials and manuals to reflect current menu offerings and service procedures.
- Organized periodic workshops focusing on topics like communication skills, problem solving techniques.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
- Explained goals and expectations required of trainees.
- Instructed new staff members on food handling procedures and service techniques.
- Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
Orthopedic Sports Physical Therapist Intern
Sentara Medical Center
Harrisonburg, Virginia
04.2023 - 06.2025
- Communicated treatment plans and medical information to family and friends of patients.
- Participated in continuing education activities related to physical therapy field.
- Recorded and reviewed patient medical history through online medical database.
- Assisted physical therapists in administering therapeutic exercises to improve strength, flexibility, balance and coordination.
- Observed physical therapists during patient treatments to gain experience in diagnosis and treatment techniques.
- Provided general educational advice to patients about injury prevention, healthy practices and nutrition.
- Cleaned and organized work area and disinfected equipment after treatment to maintain cleanliness and presentation of establishment.
- Instructed patients on home exercise programs designed specifically for their condition or injury.
- Conducted group exercise classes for individuals with similar diagnoses or conditions under the guidance of a physical therapist.
- Educated patients on proper posture and body mechanics to prevent injury.
- Used modalities such as ultrasound, electrical stimulation, ice and heat application and traction to reduce inflammation or swelling.
- Utilized equipment such as resistance bands, free weights, treadmills, in order to provide targeted therapeutic exercises.
- Communicated effectively with other members of the healthcare team regarding patient care needs.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Waitress Trainer
Urgie's
Bridgewater, Virginia
06.2021 - 06.2022
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Provided exceptional service to high volume of daily customers.
- Explained goals and expectations required of trainees.
- Instructed new staff members on food handling procedures and service techniques.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Introduced time-management techniques to help new servers efficiently balance multiple tables and customer requests.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Restaurant Host
Urgie's
Bridgewater, Virginia
06.2021 - 08.2021
- Greeted costumers into the restaurant
- bussed tables and cleaned tables to prepare for the next table
- ensured restaurant efficiency and customer satisfaction throughout the course of their meal
- helped other servers efficiently bring out food and clean tables
- created and designed welcome signs with daily menu changes
- handled take out and delivery orders for door dash
Education
High School Diploma -
Turner Ashby
Bridgewater 06-2023
Skills
- Energy and enthusiasm
- Table management
- Body language awareness
- Knowledge of tequila types and differences
- Patience and tact
- Order accuracy
- Team motivation
- Memory retention
- Constructive feedback
- Food allergy safety
- Personal grooming
- Patient service
- Self-care instructions
- Confidential information
- Therapeutic exercises
- Patient education
- Post-surgical rehabilitation
- Balance assessment
- Joint mobilization
- Caregiver training
- Progress monitoring
- Communication
- Orthopedic rehabilitation
- Functional improvement
- Reservation handling
- Motivational techniques
- Beverage making
- Training delivery
- Food-service hosting
- Guest service improvements
Affiliations
- participated in collegiate cheer
- participated in the Shenandoah Contemporary Performance Company of dance
Languages
Spanish
Limited
Accomplishments
- Created a local mental health organization in the bridgewater retirement community that brought together the Turner Ashby High School Art and Special needs program together
- Received a full tuition scholarship for Randolph Macon College
Timeline
Orthopedic Sports Physical Therapist Intern
Sentara Medical Center
04.2023 - 06.2025
Waitress Trainer
Magnolia's Restaurant
06.2022 - Current
Waitress Trainer
Urgie's
06.2021 - 06.2022
Restaurant Host
Urgie's
06.2021 - 08.2021
High School Diploma -
Turner Ashby
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