ADA I. ROMAN
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Highly efficient Chemist, General Manager and Customer Services Representative well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Reliable employee seeking General Manager position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Experienced Chemist with over 20 years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated Chemical Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Clerk
Postal Service
01.2021 - Current
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Reviewed order data to verify transactions and shipping dates.
- Received and routed business correspondence to correct departments and staff members.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Supported financial operations by managing tax drawers and researching variances.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Handled client correspondence and tracked records to foster office efficiency.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Entered data using postal software, following procedures to keep information private.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Monitored usage of postal supplies and contacted vendors to place new orders for replenishment.
- Supported staff on special assignments and ad hoc projects.
General Manager of Food Service
Speedway Gas Station
12.2020 - 01.2021
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maximized quality assurance by completing frequent line checks.
- Developed unique events and special promotions to drive sales.
- Enhanced business productivity by training [10] team members and servers on best practices and protocols.
General Manager
Wendy's Fast Food
08.2020 - 12.2020
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Quality Control Technician (seasonal)
White Castle Distribution Center
07.2018 - 08.2018
- Evaluated samples against standards by completing measurements, visual inspections and other established tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Identified and resolved variances to bring products in line with requirements.
- Conducted data review and followed standard practices to find solutions.
- Generated detailed reports outlining results and recommendations.
- Reported problems and concerns to management.
- Performed visual assessment of products to evaluate conformance with quality standards.
- Performed routine maintenance and calibration on testing equipment.
- Recorded and organized test data for report generation
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
Customer Service Representative (Seasonal)
Trade Global
06.2018 - 07.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Lead Baker
Belterra Park
03.2018 - 05.2018
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Filled out inventory and production sheets and informed head baker of stock levels.
- Baked gluten-free, vegan and alternative diet treats based on customers' needs.
- Set heat and humidity temperatures for proof box.
- Cut, peeled and prepped seasonal fruit for pie fillings.
- Conducted employee evaluations, assessing strengths and reassigning accordingly.
- Cleaned and maintained kitchen equipment and oven.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
- Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Developed new products based on seasonal ingredients, holidays and dessert trends.
Restaurant General Manager
Casa Valera
06.2017 - 02.2018
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Orchestrated positive customer experiences by overseeing every area of operations.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Maintained facility and grounds to present positive image.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Limited portion sizes and used garnishes to control food costs.
- Verified accurate records and sufficient supplies by conducting inventories of food, beverages, glassware and other materials.
- Carefully interviewed, selected, trained and supervised staff.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Led and directed team members on effective methods, operations and procedures.
- Prepared for and executed new menu implementations.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Education
Bachelor of Science - Chemistry
Sistema Universitario Ana G Mendez - Universidad Del Turabo
Gurabo, PR06.1995
Associate of Arts - Culinary Arts
Escuela Hotelera De San Juan
Hato Rey, PR06.1992
Skills
- Cash Handling
- Microsoft PowerPoint
- Microsoft Word
- Web Browser Software
- Verbal and Writing Communication
- Quality Management
- Mail Processing
- Microsoft Windows
- Calendar Management
- Billing and Invoicing
- Handling Payments
- Customer Satisfaction
- File and Database Management
- Copying and Scanning
- Providing Feedback
- Employee Timesheet Processing
- Sales Strategies
- Confidential Data Protection
- Business Correspondence
- Email Correspondence
- Time Management
- Spanish Speaking
- Customer Service
- Social Media Sites
- Staff Recruiting
- Monetary Transactions
- Mathematics
- Service-Orientation
- Speaking
- Coordination
- Writing
Languages
Spanish
Native or Bilingual
Catalan
Limited Working
English
Full Professional
Timeline
Clerk
Postal Service
01.2021 - Current
General Manager of Food Service
Speedway Gas Station
12.2020 - 01.2021
General Manager
Wendy's Fast Food
08.2020 - 12.2020
Quality Control Technician (seasonal)
White Castle Distribution Center
07.2018 - 08.2018
Customer Service Representative (Seasonal)
Trade Global
06.2018 - 07.2018
Lead Baker
Belterra Park
03.2018 - 05.2018
Restaurant General Manager
Casa Valera
06.2017 - 02.2018
Bachelor of Science - Chemistry
Sistema Universitario Ana G Mendez - Universidad Del Turabo
Associate of Arts - Culinary Arts
Escuela Hotelera De San Juan
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