Adair Fragoso
Dallas,Texas
Summary
Dynamic Volkswagen Technician with a proven track record at Clay Cooley Volkswagen, excelling in automotive diagnostics and customer service. Recognized for enhancing operational efficiency and elevating customer satisfaction through effective communication and problem-solving skills. Committed to continuous learning and teamwork, consistently delivering high-quality maintenance services that exceed expectations.
Overview
5
5
years of professional experience
Work History
Volkswagen Technician
Clay Cooley Volkswagen
12.2023 - Current
- Diagnosed and repaired Volkswagen vehicles, ensuring optimal performance and customer satisfaction.
- Conducted routine maintenance services, including oil changes, tire rotations, and brake inspections.
- Utilized Volkswagen diagnostic tools to troubleshoot complex mechanical issues effectively.
- Collaborated with team members to streamline repair processes, reducing turnaround time on service requests.
- Mentored junior technicians, sharing knowledge of best practices in vehicle maintenance and repair techniques.
- Implemented quality control measures to uphold service standards and enhance operational efficiency.
- Enhanced customer relations by communicating service recommendations clearly and professionally during consultations.
- Increased customer satisfaction by providing timely service updates and clear explanations of repair procedures.
- Elevated dealership reputation through consistent delivery of high-quality maintenance services that exceeded client expectations.
- Balanced customer satisfaction with dealership profitability by recommending necessary repairs and maintenance services while remaining mindful of client budget constraints.
- Completed warranty repairs according to manufacturer guidelines, safeguarding both client satisfaction and dealership integrity.
- Optimized workshop productivity by maintaining clean work areas and properly organizing tools for efficient access during jobs.
- Reduced customer wait times by streamlining maintenance processes and effectively utilizing available resources.
- Improved shop efficiency with meticulous organization of tools, equipment, and workspaces for optimal workflow.
- Enhanced overall vehicle performance by conducting thorough diagnostics and addressing complex mechanical issues.
- Stayed up-to-date on Volkswagen-specific technologies through regular participation in training seminars and certification courses offered by the manufacturer.
- Investigated customer complaints to identify cause of malfunctions.
Loader and Unloader
UPS
10.2023 - 01.2024
- Operated loading equipment to efficiently manage inbound and outbound shipments.
- Coordinated team efforts to optimize warehouse workflow and ensure timely deliveries.
- Trained new staff on safety protocols and best practices for material handling.
- Inspected packages for damage and ensured compliance with company standards.
- Operated forklifts and pallet jacks to efficiently load and unload packages.
- Maintained safety standards during loading operations to minimize workplace hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Lifted and slid packages weighing up to 80 pounds on conveyor belts to transport items.
Clothing Sales Associate
True Religion
09.2023 - 01.2024
- Provided exceptional customer service, enhancing shopping experience and fostering brand loyalty.
- Maintained knowledge of product lines to assist customers with informed purchasing decisions.
- Executed visual merchandising strategies to promote promotions and drive sales effectively.
- Collaborated with team members to achieve sales goals through effective communication and teamwork.
- Assisted in inventory management, accurately restocking merchandise to maintain optimal store presentation.
Inbound Receiver
Amazon
05.2022 - 07.2023
- Unloaded and inspected incoming shipments for accuracy and quality compliance.
- Organized inventory in designated storage areas to enhance accessibility and efficiency.
- Collaborated with team members to streamline receiving processes, reducing turnaround time.
- Operated forklifts and pallet jacks safely to transport goods within the warehouse.
- Maintained accurate records of received items using inventory management systems.
- Conducted regular audits of received products to ensure alignment with purchase orders.
- Maintained a safe work environment by adhering to safety guidelines and properly operating equipment during the receiving process.
- Collaborated with team members to unload trucks, expedite the receiving process, and minimize delays.
- Increased operational efficiency through proper storage of received items according to company standards and procedures.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Collaborated with team members to maintain organized storage areas and optimize space utilization.
BBQ Cook
Soulman's Bar-B-Que
01.2021 - 05.2022
- Prepared and seasoned meats using traditional BBQ techniques to ensure optimal flavor and tenderness.
- Operated smokers and grills, maintaining consistent temperatures for various cooking methods.
- Collaborated with kitchen staff to streamline food preparation processes, enhancing overall workflow efficiency.
- Maintained cleanliness and organization of workstations, adhering to food safety regulations and standards.
Education
No Degree -
Lincoln Tech
Grand Prairie, TX04-2026
Skills
- Brake systems
- Workplace safety
- Engine repair
- Suspension systems
- Vehicle inspections
- Maintenance services
- Performance tuning
- Willing to learn
- Teamwork
- Hardworking and dedicated
- Customer service
- Problem-solving
- Multitasking Abilities
- Reliability
- Automotive diagnostics
- Forklift operation
- Loading and unloading
- Shipping and receiving
- Forklift operator certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Volkswagen Technician
Clay Cooley Volkswagen
12.2023 - Current
Loader and Unloader
UPS
10.2023 - 01.2024
Clothing Sales Associate
True Religion
09.2023 - 01.2024
Inbound Receiver
Amazon
05.2022 - 07.2023
BBQ Cook
Soulman's Bar-B-Que
01.2021 - 05.2022
No Degree -
Lincoln Tech