Adair Ross

Explaine diagnostic findings to customers and outlined repair or service options.

• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Adhered to safety protocols and policies to reduce work environment hazards and incidents.
• Provide weekly information and review with team members on building a safety culture.
• Performance of installation and repair and splicing on copper cable and fiber.
• Utilize applications for required completion of repair and installation

*Translor facilities mapping

*LSBBT and BBExpress-testing and

modification for new and existing internet

customers line records and services

• Utilize various type of equipment for troubleshooting and installation

*JDSU OneExpert-testing resistance, opens,

and voltage

*Fujikura 90R-Fiber Splicing Machine

*Dynatel 2573-Cable/Pipe/Fault Locator

*EXFO OX1- Fiber Optical Time Domain

• Developed strong relationships with customers, establishing trust and loyalty through attentive service.
• Managed customer complaints effectively, offering solutions that exceeded expectations.
• Trained new employees on company procedures, products, and best practices in customer service.
• Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
• Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
• Prevented potential escalations by identifying potential issues early on and proactively offering solutions to resolve them swiftly.
• Participated in regular team meetings to share ideas for improvement and stay informed about updates within the company or industry trends impacting our customers'' needs.