Adair White
Louisville,KY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Store Manager
Dollar Tree
03.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
Special Education Teacher Assistant
JCPS
08.2018 - 04.2019
- Monitored student progress and adjusted instruction accordingly to maximize academic achievement.
- Maintained detailed records of student progress, attendance, behaviors, and IEP goals for effective communication with all stakeholders involved in the educational process.
- Improved student behavior and engagement in the classroom through consistent enforcement of rules and positive reinforcement strategies.
- Assisted students with physical disabilities, ensuring their safety and comfort during daily activities.
- Helped classroom teachers achieve instructional objectives.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Provided one-on-one support for students struggling with specific concepts or tasks, resulting in improved comprehension and performance.
Customer Service Representative
Riverlink
10.2017 - 08.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Anthem
11.2016 - 02.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Property Manager
Guardian Court Apartments
04.2013 - 06.2016
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Education
Associate of Science - Surgical Technology
Nation College
Louisville, KY08.2011
Nail Technician - N/a
Trend Setter's Academy of Beauty Culture
Louisville, KY08.2008
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
Timeline
Store Manager
Dollar Tree
03.2019 - Current
Special Education Teacher Assistant
JCPS
08.2018 - 04.2019
Customer Service Representative
Riverlink
10.2017 - 08.2018
Customer Service Representative
Anthem
11.2016 - 02.2017
Property Manager
Guardian Court Apartments
04.2013 - 06.2016
Associate of Science - Surgical Technology
Nation College
Nail Technician - N/a
Trend Setter's Academy of Beauty Culture