Adaire Wallace
Summary
Dynamic Housekeeping Supervisor with a proven track record at Courtyard by Marriott, enhancing guest satisfaction through meticulous cleaning standards and effective team coordination. Skilled in supply inventory management and problem-solving, I implemented eco-friendly practices that improved operational efficiency and reduced waste, fostering a culture of excellence and safety among staff.
Highly-qualified Housekeeping Supervisor offering 10 years + of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
13
13
years of professional experience
Work History
Housekeeping Supervisor
Courtyard by Marriott
3962 William Penn Hwy, Monroeville Pa 15146
11.2021 - 08.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- L L Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Establishedand enforced safety protocols and guidelines for staff.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Maintained required records of work hours, budgets and payrolls. L
Facility Manager
Children's Museum
10 Children's Way,Pittsburgh Pa 15212
08.2018 - 05.2020
- Recruited interviewed, and hired new janitorial staff members, ensuring they met high standards of quality and professionalism.
- Minimized equipment downtime by scheduling routine maintenance checks and repairs as needed.
- Improved overall cleanliness by implementing efficient cleaning processes and schedules for the janitorial team.
- Served as a reliable point of contact for clients, addressing any questions or concerns related to our services promptly and professionally.
- Collaborated with building managers to address specific facility needs and concerns in a timely manner.
- Reduced waste through careful product selection, recycling initiatives, and eco-friendly practices within the janitorial department.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
Housekeeping Supervisor
Hyatt North Shore
260 North Shore Drive, Pittsburgh Pa 15212
02.2012 - 06.2018
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Established and enforced safety protocols and guidelines for staff.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.
- Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
Education
High School Diploma -
Schenley High School
4101 Bigelow Blvd, Pittsburgh, Pa 1521306-2004
Skills
- Cleaning and sanitation
- Guest relations
- Customer service
- Ordering cleaning supplies
- Supply inventory management
- Document control
- Folding clean laundry
- Employee evaluations
- Staff evaluations
- Performance improvements
- Desktop computers
- Linens management
- Database updating
- Inventory monitoring
- Facilities inspection
- Safety Equipment
- Stock inventory management
- Cross-department collaboration
- Problem-solving
- Timekeeping
- Team coordination
- Facilities maintenance
- Staff training
- Creative thinking
- Decision-making
Accomplishments
- Achieved the highest cleanliness award for BSA( Brand Standard Audit) by completing with accuracy and efficiency with the brand standard and quality assurance policies.
The Best Mommy Award
I have 3 beautiful children who I adore and love so much.
Timeline
Housekeeping Supervisor
Courtyard by Marriott
11.2021 - 08.2024
Facility Manager
Children's Museum
08.2018 - 05.2020
Housekeeping Supervisor
Hyatt North Shore
02.2012 - 06.2018
High School Diploma -
Schenley High School