Adaire Wallace
Summary
Dynamic Housekeeping Supervisor with a proven track record at Courtyard by Marriott, enhancing guest satisfaction through meticulous cleaning standards and effective team coordination. Skilled in supply inventory management and problem-solving, I implemented eco-friendly practices that improved operational efficiency and reduced waste, fostering a culture of excellence and safety among staff.
Highly-qualified Housekeeping Supervisor offering 10 years + of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
13
13
years of professional experience
Work History
Housekeeping Supervisor
Courtyard by Marriott
11.2021 - 08.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- L L Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Establishedand enforced safety protocols and guidelines for staff.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Maintained required records of work hours, budgets and payrolls. L
Facility Manager
Children's Museum
08.2018 - 05.2020
- Recruited interviewed, and hired new janitorial staff members, ensuring they met high standards of quality and professionalism.
- Minimized equipment downtime by scheduling routine maintenance checks and repairs as needed.
- Improved overall cleanliness by implementing efficient cleaning processes and schedules for the janitorial team.
- Served as a reliable point of contact for clients, addressing any questions or concerns related to our services promptly and professionally.
- Collaborated with building managers to address specific facility needs and concerns in a timely manner.
- Reduced waste through careful product selection, recycling initiatives, and eco-friendly practices within the janitorial department.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
Housekeeping Supervisor
Hyatt North Shore
02.2012 - 06.2018
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Established and enforced safety protocols and guidelines for staff.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.
- Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
Education
High School Diploma -
Schenley High School
4101 Bigelow Blvd, Pittsburgh, Pa 1521306-2004
Skills
- Cleaning and sanitation
- Guest relations
- Customer service
- Ordering cleaning supplies
- Supply inventory management
- Document control
- Folding clean laundry
- Employee evaluations
- Staff evaluations
- Performance improvements
- Desktop computers
- Linens management
- Database updating
- Inventory monitoring
- Facilities inspection
- Safety Equipment
- Stock inventory management
- Cross-department collaboration
- Problem-solving
- Timekeeping
- Team coordination
- Facilities maintenance
- Staff training
- Creative thinking
- Decision-making
Accomplishments
- Achieved the highest cleanliness award for BSA( Brand Standard Audit) by completing with accuracy and efficiency with the brand standard and quality assurance policies.
The Best Mommy Award
I have 3 beautiful children who I adore and love so much.
Timeline
Housekeeping Supervisor
Courtyard by Marriott
11.2021 - 08.2024
Facility Manager
Children's Museum
08.2018 - 05.2020
Housekeeping Supervisor
Hyatt North Shore
02.2012 - 06.2018
High School Diploma -
Schenley High School
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