Adaja Joseph

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.

• Updated account information to maintain customer records.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for assistance.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Met customer call guidelines for service levels, handle time and productivity.

• Greet and welcome patients as they arrive - Answer phone calls and schedule appointments - reply to emails

• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients, and updated client records.
• Corresponded with clients through email, telephone, or postal mail.
• Managed multiple tasks and met time-sensitive deadlines.
• Responded to inquiries from callers seeking information.
• Answered central telephone system and directed calls accordingly.
• Resolved customer problems and complaints.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Organized, maintained and updated information in computer databases.

• Assisted customers with there mobile device programming and errors.
• Answered constant flow of customer calls with minimal wait times. Handled 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Received an average 85% customer satisfaction rating to date, 15% higher than the company average.
• Handled customer inquiries and suggestions courteously and professionally.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Promoted available products and services to customers during service, account management, and order calls.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.
• Updated account information to maintain customer records.

assist customers with their mobile device programming and errors