A'Dajia Merritt
Americus,GA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Remote Billing and Technical Advisor
Conduent
08.2024 - Current
- Provided technical advice and guidance to clients on complex IT systems.
- Troubleshot system errors, identified root causes and implemented corrective measures.
- Evaluated customer requirements and provided appropriate solutions based on industry standards.
- Ensured that all changes made were documented properly for future reference.
- Provided technical support via phone, email or chat channels as needed.
Customer Service Manager
Ingles Markets
01.2021 - 10.2022
- Improved customer service experience, engaged customers and facilitated growth of customer satisfaction.
- Took ownership of customers issues and followed problems through to resolution.
- Maintained accurate records and documented customer service actions and discussions.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
Bookkeeper
Ingles Markets
01.2019 - 01.2021
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Performed month-end closing activities.
- Ensured accuracy in all accounting entries and records.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
Customer Service Representative
Ingles Markets
11.2017 - 01.2019
- Provided excellent customer service by addressing customer needs quickly and effectively; answered phones and pages promptly and courteously.
- Maximized sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
- Maintained a clean and sanitary working and shopping environment in accordance with the company's cleanliness and safety standards.
- Developed strong customer relationships to encourage repeat business.
Customer Service Representative
Dollar Tree
02.2018 - 07.2018
- Accurately handled customer funds and processed transactions using the POS system.
- Provided customer engagement in a positive and approachable manner.
- Remained constantly aware of customer activity to ensure a safe and secure shopping environment.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School -
Americus High School
Americus, GASkills
- Accounting
- Bookkeeping
- Critical Thinking
- Customer Service
- Data Entry
- Documentation
- Investigation
- Microsoft Office
- Problem Solving
- Product Support
- Research
- Active listening
Timeline
Remote Billing and Technical Advisor
Conduent
08.2024 - Current
Customer Service Manager
Ingles Markets
01.2021 - 10.2022
Bookkeeper
Ingles Markets
01.2019 - 01.2021
Customer Service Representative
Dollar Tree
02.2018 - 07.2018
Customer Service Representative
Ingles Markets
11.2017 - 01.2019
High School -
Americus High School
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