Adajiane Baldwin
Charlotte,USA
Summary
Performance-driven professional with over 12 years of experience in leading high-impact projects and IT governance initiatives. Proven ability to manage cross-functional teams effectively, driving strategic progress and operational excellence. Strong leadership skills demonstrated through successful project execution and team development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
PM Consultant
Black Business of Charlotte
Charlotte, NC
09.2023 - 10.2024
- Analyzed client operations to identify inefficiencies and develop tailored strategies, enhancing profitability and streamlining processes by 20%.
PMO
Bank of America
Charlotte, NC
05.2023 - 07.2023
- Streamlined Enterprise Application Delivery, which helped to guide program and project managers to ensure projects are managed effectively, including standard processes for initiating, planning, executing, monitoring, for 100% success rate of project closure.
- Experience in generating IT Key Performance Indicators and metric reports, incorporating industry standards and best practices to support tollgate processes.
- Directed and executed planning, scheduling, and procurement processes for Global Technology Customer transformation Initiatives Project Managers program; achieved a 20% increase in project efficiency and cost savings of $500k over 12 months.
Infrastructure Project Manager
Bank of America
Charlotte, NC
04.2021 - 10.2022
- Led a $43M CrowdStrike Falcon Initiative as the principal PM for EET teams, overseeing all phases from initiation to execution and successful enterprise-wide deployment to workstations in under four weeks.
- Collaborated with the project teams on the change management disciplines and work plans for project initiatives and base work and developed the framework for related processes and procedures to implement change management strategies.
- Assisted in delivering over 100 Office 365 project releases through fast tracking and prepared qualitative analysis report on key business metrics maintaining the Enterprise Change Management programs and projects timelines ensuring closures were met with in the Enterprise SLAs.
Project Manager - Infrastructure Project Manager
Bank of America
Charlotte, NC
02.2019 - 10.2020
- Contributed to a workflow process change throughout Global Wealth Infrastructure Management flowchart for the platform by successfully completing all the PCOE Utility projects to help support GWIM trading middle-tier systems.
- Knowledge and adherence of Enterprise Change Management policy, standards, tools, and system of record. Regulatory issue and remediation evidence management experience.
- Performed project implementation for server and network infrastructure for Data Centers, server installation refresh, and decommission as part of the GWIM asset lifecycle.
IT Program Change/Service Manager
Wells Fargo
Charlotte, NC
02.2018 - 05.2018
- Led internal teams across platforms for technical, financial, and business disciplines. Focused teams on business objectives and tracked progress to ensure project completed on time, budget with successful status.
- Developed detailed project road maps, plans, schedules, and work breakdown structures. Analyzed and effectively strategized business goals, schedules, budgets, deadlines, partner coordination.
- Developed and implemented data-driven strategies to optimize customer acquisition and retention rates; increased revenue by 20% by expanding into new markets.
Portfolio Manager
SiteHands
Charlotte, NC
10.2016 - 05.2018
- Led the development of 12 database projects for one of the company’s largest clients with on-time delivery and 13% under budget completion.
- Piloted a implementation of Salesforce as a service to help businesses connect with current and prospective customers, close more deals, and deliver top customer service.
- Managed a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 10 departments and cut down paperwork by 75%.
- Piloted Nextiva, a cloud product for call center implementation utilizes voice regulated phone system that decreased call center traffic by 50% for 25% of customers in the first 3 years, representing a savings of $150 million dollars.
Information Systems Analyst
CPCC
Charlotte, NC
08.2012 - 05.2016
- Deployed and managed Active Directory Domain Server 2003 to Server 2008 for the entire Community College of over Twenty-five thousand employees. Independently monitored four thousand workstations remotely.
- Maintained the highest level of customer satisfaction, leading to recognition from the Customer service Technology director.
- Facilitated a customer service training tutorial for IT representatives for a support staff that increased our customer surveys by 35 percent in the first two quarters after the training tutorial was implemented.
- Responsible for providing first contact remote support to end users via phone, webchat, and email, assisting with the configuration, repair, and maintenance for a variety of end user devices and applications.
- Completed mass deployments, backups on the network and restoral throughout the entire college network upgrade and refresh for all six campuses over twenty-four thousand systems.
Education
Associate of Applied Science - Cisco Systems Administration/Microsoft Administration
Central Piedmont Community College
Charlotte, NCSkills
- MS Project and Visio
- Excel and SharePoint
- BMC Remedy and JIRA
- Salesforce and CRM
- Network management (WAN/LAN, routers, TCP/IP)
- Active Directory and DNS
- Firewalls and load balancers
- Servers and switches
- Change management strategies
- Cross-functional team leadership
- Enterprise application delivery
- Application and product strategy
- Business intelligence solutions
- Risk management practices
- Data management techniques
- Continuous process improvement
- Conflict resolution and mediation skills
- Project lifecycle management
- Relationship building
Certification
- CCNA
- Cisco Administration I, II
- Network Pro Certified
- Security Pro Certified
- PMP Certification courses completed
Timeline
PM Consultant
Black Business of Charlotte
09.2023 - 10.2024
PMO
Bank of America
05.2023 - 07.2023
Infrastructure Project Manager
Bank of America
04.2021 - 10.2022
Project Manager - Infrastructure Project Manager
Bank of America
02.2019 - 10.2020
IT Program Change/Service Manager
Wells Fargo
02.2018 - 05.2018
Portfolio Manager
SiteHands
10.2016 - 05.2018
Information Systems Analyst
CPCC
08.2012 - 05.2016
Associate of Applied Science - Cisco Systems Administration/Microsoft Administration
Central Piedmont Community College
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