Ada Jo (AJ) Pasdiora
Waukee
Summary
Retired in April, 2022. Seeking part time employment of 20 hours per week. I would prefer early morning hours, and I cannot work weekends.
I need to be active and will be proud to earn additional skills in a new workplace.
Overview
35
35
years of professional experience
Work History
Participant Operations Call Center Supervisor
ITAGroup Inc.
West Des Moines
01.2007 - 04.2022
- Managed call center operations for diverse travel, full service, and merchandise programs. The call center opened at 7 a.m. and closed at 9 p.m. CST.
- Completed applicant interviews and selection of new team members.
- I worked with the Call Center Manager on budgetary details as needed during the year.
- Handled calls from employees for complaints or concerns from participants.
Customer Service Supervisor
Polk County Public Works
Des Moines
02.2002 - 10.2006
Supervisor - Customer Service/Agency
American Mutual Life, Central Life, AmerUs Life
Des Moines
01.1987 - 07.1999
Education
Bachelor of Arts - Psychology With Minor in Sociology
King College (King University}
Bristol, TN05-1976
Skills
- Call center management
- Team building
- Employee training
- Budget management
- Performance metrics
- Customer service
Timeline
Participant Operations Call Center Supervisor
ITAGroup Inc.
01.2007 - 04.2022
Customer Service Supervisor
Polk County Public Works
02.2002 - 10.2006
Supervisor - Customer Service/Agency
American Mutual Life, Central Life, AmerUs Life
01.1987 - 07.1999
Bachelor of Arts - Psychology With Minor in Sociology
King College (King University}