Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ada Jo (AJ) Pasdiora

Waukee

Summary

Retired in April, 2022. Seeking part time employment of 20 hours per week. I would prefer early morning hours, and I cannot work weekends.

I need to be active and will be proud to earn additional skills in a new workplace.

Overview

35
35
years of professional experience

Work History

Participant Operations Call Center Supervisor

ITAGroup Inc.
West Des Moines
01.2007 - 04.2022
  • Managed call center operations for diverse travel, full service, and merchandise programs. The call center opened at 7 a.m. and closed at 9 p.m. CST.
  • Completed applicant interviews and selection of new team members.
  • I worked with the Call Center Manager on budgetary details as needed during the year.
  • Handled calls from employees for complaints or concerns from participants.

Customer Service Supervisor

Polk County Public Works
Des Moines
02.2002 - 10.2006

Supervisor - Customer Service/Agency

American Mutual Life, Central Life, AmerUs Life
Des Moines
01.1987 - 07.1999

Education

Bachelor of Arts - Psychology With Minor in Sociology

King College (King University}
Bristol, TN
05-1976

Skills

  • Call center management
  • Team building
  • Employee training
  • Budget management
  • Performance metrics
  • Customer service

Timeline

Participant Operations Call Center Supervisor

ITAGroup Inc.
01.2007 - 04.2022

Customer Service Supervisor

Polk County Public Works
02.2002 - 10.2006

Supervisor - Customer Service/Agency

American Mutual Life, Central Life, AmerUs Life
01.1987 - 07.1999

Bachelor of Arts - Psychology With Minor in Sociology

King College (King University}

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Ada Jo (AJ) Pasdiora