Adak Kourouma
Gaithersburg,MD
Summary
Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record. Focused and attentive Staff Member with good administrative, organizational and problem-solving abilities. Skilled at coordinating people, activities and documents. Dedicated to best-in-class work and productivity. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Forward-thinking Operations Specialist bringing [Number] years of expertise in [Area of expertise] for [Industry] sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in [Software] and [Software]. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Sale Associate Staff
KBS
01.2019 - 05.2023
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked well in a team setting, providing support and guidance.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Applied effective time management techniques to meet tight deadlines.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Delivered services to customer locations within specific timeframes.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to learn quickly and adapt to new situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in a dynamic work environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Paid attention to detail while completing assignments.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
- Supported the professional development of team members by regularly sharing best practices, encouraging ongoing learning, and promoting a culture of continuous improvement.
- Boosted company revenue through strategic marketing initiatives and targeted sales campaigns.
- Optimized resource allocation across multiple tasks by effectively prioritizing workload based on deadlines or urgency levels.
- Conducted thorough research to remain current on industry trends, allowing for informed decision-making within the organization.
- Observed packing operations to verify conformance to specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped organize staff recognition programs to recognize exceptional performance.
- Assisted in the development of company-wide goals, aligning employee efforts towards achieving success as a united team.
- Managed time efficiently in order to complete all tasks within deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated leadership skills in managing projects from concept to completion.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Established positive relationships with customers and other staff members.
- Increased employee productivity by implementing efficient work processes and time management strategies.
- Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Managed financial transactions with accuracy, ensuring proper tracking of expenses and timely payment processing.
- Initiated process improvements that resulted in increased efficiency and cost savings for the organization.
- Liaised with management and other departments to maintain smooth operations.
- Devised and implemented processes and procedures to streamline operations.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Streamlined office operations by organizing filing systems, managing schedules, and maintaining accurate records.
- Helped implement staff training programs to encourage compliance with safety protocols.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Supported colleagues with skill development and career development opportunities.
- Developed effective improvement plans in alignment with goals and specifications.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Reduced operational costs by identifying inefficiencies within existing processes and recommending improvements to management.
- Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
- Created and managed project plans, timelines and budgets.
- Served as a dependable point of contact between departments or external partners to facilitate clear communication channels throughout project lifecycles.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Assisted with onboarding new staff members, providing orientation and support.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Participated in team-building activities to foster teamwork and collaboration.
- Maintained database systems to track and analyze operational data.
- Scheduled and coordinated weekly staff meetings to maintain productive communication.
- Organized successful events such as conferences or workshops that promoted an exchange of ideas among professionals in the field.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for skill development or growth when necessary.
- Provided guidance and support to junior staff members in achieving performance goals.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Implemented innovative problem-solving techniques during challenging situations, resulting in swift resolution of issues without compromising quality standards.
House Keeper
ShaSha Hotel
10.2018 - 12.2019
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Returned emptied garbage receptacles to proper locations.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Operated electronic backpack vacuums and floor sweepers.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Rotated linens in storerooms and replenished when supplies ran low.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Hang, cleaned and rehung draperies to maintain freshness.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Changed bed linens and collected soiled linens for cleaning.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Polished fixtures to achieve professional shine and appearance.
- Verified cleanliness and organization of storage areas and carts.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Sorted, laundered and put away various laundry items.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Washed and put away kitchen dishes, utensils and glassware.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Dusted picture frames and wall hangings with cloth.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Adhered to professional house cleaning checklist.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked effectively in fast-paced environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Delivered services to customer locations within specific timeframes.
- Worked flexible hours across night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in a team environment.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate of Arts - General Studies
Montgomery College
Silver Spring, MD05.2025
Associate of Science - Computer Science
Frederick Community College
Frederick, MD12.2020
Skills
- Customer relations skills
- Multi-Line Phone Systems
- Customer service understanding
- Leadership Qualities
- Quantitative skills
- Sales experience
- Data Analysis
- Idea Development and Brainstorming
- Issue Research
- Process Analysis
- Safe Equipment Operations
- Disaster Recovery Planning
- Analytical Thinking
- Project Planning
- File Management
- Performance monitoring
- Materials restocking
- Inventory Restocking
- Logistics Coordination
- [Equipment] operation
- Team building
- Flexible and Adaptable
- Fluent in [Language]
- Teamwork and Collaboration
- Cultural Awareness
- Basic Math
- Multitasking
- Problem Resolution
- Organization and Time Management
- Verbal Communication
- Microsoft Office
- Customer Relations
- Task Prioritization
- Dependable and Responsible
- Organization
- Relationship Building
- MS Office
- Time Management
- Written Communication
- Administrative Support
- Budgeting and finance
- Improvement plan knowledge
- Program Evaluation
- Safety Compliance
Languages
French
Professional Working
English
Professional Working
Timeline
Sale Associate Staff
KBS
01.2019 - 05.2023
House Keeper
ShaSha Hotel
10.2018 - 12.2019
Associate of Arts - General Studies
Montgomery College
Associate of Science - Computer Science
Frederick Community College