Adak Mabil

• Enhanced customer satisfaction by promptly addressing and resolving their concerns.
• Communicate professionally with patients regarding the use, benefits, and potential coverage of Zynex’s products
• Collaborated with team members to develop new strategies that reduced customer complaints significantly.
• Managed a high volume of customer inquiries, resulting in timely resolutions and positive feedback.
• Extensive experience with data entry in a high-volume, fast-paced work environment
• Maintain accurate records and provide detailed, professional notes in patient files.
• Strong history of accuracy and errorless performance with high volume.
• Ability to perform with a high degree of independent judgment, discretion, and confidentiality; and make complex decisions within a short period of time.
• Operate independently in Zynex’s billing system to complete patient orders with a high degree of accuracy.
• Follow all company policies and address issues following the appropriate chain of command.
• Assist with new hire training when the team lead is absent.

• Model aligned leadership behavior, communicating with the utmost professionalism at all times, and following all company policies/processes without exception.

• Ensure patients, clinics, and sales reps receive responsive communication and timely resolutions every day.

• Responded to customer calls swiftly to resolve issues and answer questions.
• Maintained high standards of customer service by building relationships with clients.
• Communicated with people from various cultures and backgrounds on application process.
• Inputted all gathered information and researched data on applicants into computer system using Excel, Microsoft word and MYUI database.
• Documented all communication with applicants and Simultaneously navigate a variety of computer systems and applications using MYUI+ database.
• Reviewed applications for different eligibility programs and determined which qualification criteria for individuals.
• Provide customer service and problem solving in response to claimant inquiries and advises claimants on their legal right and responsibilities under the legislation and division policies and procedures.
• Interpreted and applied the knowledge of division policies state and federal law pertaining to Colorado Employment security Act (CESA), and Federal Unemployment Tax Act (FUTA) to determine claimant eligibility.
• Adjudicate and formulate a formal judgement on non-monetary non-separation issues after conducting fact finding, research law sources and applied knowledge of the state and federal statues.
• Completed escalated claims from the governors office, reviewed fraud claims, made critical decisions on eligible of benefits.

• Assist guest in check in process.
• Concierge.
• Microsoft and Excel etiquette
• Planned coverage needs and organized services to support incoming special events.
• Kept accounts in balance and ran daily reports to verify totals.
• Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
• Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
• Maintained financial accuracy by collecting deposits, fees and payments.
• Provided services efficiently and with high level of accuracy.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

• Demonstrated positive social skills to build healthy relationships.
• Coordinated team-building group activities to promote socialization.
• Provided guidance and support to participants to promote memorable experiences.
• Answered visitor questions and shared details about special programs and experiences.
• Participated in session wrap up to provide feedback for continuous improvement of program.
• Coordinated activities providing safety requirements for participation.

• Assist guest in check in.
• Concierge.
• Answer guest phone calls.
• Count cash drawer.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Executed positive demeanor to each and every visitor approaching front desk.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Contributed to company achieving and holding industry-leading customer service ratings.
• Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
• Performed various clerical duties by filing and faxing documents and creating customer databases.
• Achieved customer satisfaction rating of 86%.
• Educated customers on product and service details and information.

• Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
• Blocked and faced products on displays and shelves in accordance with company policy.
• Managed inventory storage in clean and organized fashion.
• Readied items for sales floor stocking by affixing tags and preparing pallets.
• Maintained fitness in order to move merchandise efficiently and safely.
• Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
• Used software to record received, counted and stored stock items.
• Greeted customers and directed to requested products.
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Maintained effective team member communication.

• Answered customers' questions and addressed problems and complaints in person and via phone.
• Helped customers select products that best fit their personal needs.
• Built customer confidence by actively listening to their concerns and giving appropriate feedback.
• Kept showroom clean and maintained neat, orderly product displays.
• Balanced needs of multiple customers simultaneously in a fast-paced retail environment.
• Attended team meetings each month to voice concerns and offer constructive feedback to others.
• Processed all sales transactions accurately and in a timely fashion.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.