Ada Kaylee Hall
Erlanger Western Carolina Hospital
Marble,NC
5
years of professional experience
Detail-oriented Central Access Specialist with a proven track record in facilitating patient access and managing electronic health records. Committed to enhancing customer experience and resolving inquiries through effective communication and teamwork.
Work History
Central Access Specialist
11 Months- Assisted patients in navigating healthcare services and appointment scheduling.
- Facilitated patient access through accurate data entry and verification processes.
- Collaborated with medical staff to resolve access-related inquiries promptly.
- Managed electronic health records system to ensure up-to-date patient information.
- Fostered a positive work environment by participating in team meetings and offering constructive feedback.
Patient Service Representative
3 Years 4 Months- Managed patient check-in processes, ensuring accurate data entry and efficient service delivery.
- Verified insurance eligibility and coverage for patients.
- Assisted patients with insurance inquiries, verifying coverage and resolving billing discrepancies.
- Provided exceptional customer service, addressing patient concerns and enhancing overall experience.
- Trained new staff on patient service protocols and EHR usage, fostering a supportive work environment.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Filed and maintained patient records in accordance with HIPAA regulations.
Deli Clerk
5 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Prepared a variety of deli meats and cheeses, maintaining freshness and presentation quality.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Operated deli equipment efficiently, ensuring adherence to safety and sanitation standards.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Managed inventory levels by monitoring stock and placing timely orders to prevent shortages.
Education
High School Diploma
High School Diploma
Skills
Access control measures
Data verification processes
Customer support
Maintaining records
Attention to detail
Time management
Multitasking
Analytical skills
Problem-solving
Calm and effective under pressure
Expert communication
Punctual and reliable
Timeline
Central Access Specialist
Erlanger Western Carolina Hospital
12.2025 - CurrentRead More
Patient Service Representative
Erlanger Western Carolina Hospital
08.2022 - 12.2025Read More
Deli Clerk
Publix
02.2022 - 07.2022Read More
TRI COUNTY COMMUNITY COLLEGE
High School Diploma
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HIWASSEE DAM HIGH SCHOOL
High School Diploma
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