Adaku CMadu
Country Club Hills,IL
Summary
Heart-centered mental health professional committed to offering clients a grounded, welcoming experience from the moment they enter care. Experienced in intake support, needs assessment, safety awareness, and therapeutic communication. Skilled at building trust quickly, supporting individuals through moments of overwhelm, and coordinating care across teams. Passionate about guiding people through the first steps of their healing journey with clarity, compassion, and cultural humility with a strong knowledge of recovery principles.
Overview
9
9
years of professional experience
Work History
Clinical Admission Associate
Action Behavior Centers
10.2025 - Current
- Served as the welcoming first point of contact for new clients, guiding them through intake and admissions process with warmth, clarity, and compassion.
- Conducted preference assessments to determine client needs and inform treatment approaches.
- Maintained organized, confidential documentation of client information and intake progress.
- Collaborated with interdisciplinary teams to ensure comprehensive care and support for clients.
Registered Behavior Technician
Action Behavior Centers
09.2024 - 10.2025
- Implemented individualized behavior intervention plans to enhance client progress
- Gather detailed behavioral data and observations to support assessments and treatment recommendations.
- Maintain precise documentation of session notes, progress, and behavioral data in compliance with standards.
- Support clients through emotional distress using grounding, compassionate communication.
Medical Reception Technician
Csl Plasma Services
07.2022 - 12.2022
- Greeted over 30 new and returning visitors professionally daily and provided friendly, knowledgeable assistance.
- Conducted a series of registration procedures to verify donor suitability for the plasma pheresis process, ensuring donor safety.
- Educated each donor during the screening process and ensured the accurate recording of data in the electronic donor information system.
- Maintained a clean and efficient work environment, following all health and safety policies.
Dementia Patient Caregiver
01.2020 - 04.2022
- Provided relief for the patient's family while working directly with the patient assisting with daily personal care.
- Responsible for providing 3 of the patient’s daily meals and 2 snacks, keeping in mind personal preferences.
- Established a warm relationship while increasing social interactions and engaging the patient with gentle activities.
- Performed basic housekeeping by changing the patient’s bed daily and making sure to maintain a clean and safe environment.
Customer Service Sales Associate
Burlington Coat Factory
06.2020 - 08.2021
- Greeted and handled over 75 customers daily, while focusing on customer satisfaction and resolving concerns.
- Maintained professionalism and friendly energy while assisting customers.
- Multitasked with answering phone calls, keeping the sale floor neat and tidy, and inputting customer account information.
Cashier
Panera Bread
03.2017 - 02.2018
- Welcomed over 50 customers daily, taking their food orders and helping them have a good experience.
- Responsible for making sure the dining area was clean and orderly, while restocking items.
- Provided consistent customer service for guests, ensuring that any and all concerns were handled.
Education
Bachelors of Science - Psychology, Human Development and Family Services
University of Missouri
Columbia, MO05.2024
Skills
- Registered Behavioral Technician Certificate
- Multicultural Studies Certificate
- Youth Mental Health First Aid USA Certificate
- CPR certificate
- Applied behavior analysis
- HIPAA compliance
- Behavioral assessment
- Direct patient care
- Professional collaboration
- Self-management strategies
- Client engagement
- Data collection and analysis
Timeline
Clinical Admission Associate
Action Behavior Centers
10.2025 - Current
Registered Behavior Technician
Action Behavior Centers
09.2024 - 10.2025
Medical Reception Technician
Csl Plasma Services
07.2022 - 12.2022
Customer Service Sales Associate
Burlington Coat Factory
06.2020 - 08.2021
Dementia Patient Caregiver
01.2020 - 04.2022
Cashier
Panera Bread
03.2017 - 02.2018
Bachelors of Science - Psychology, Human Development and Family Services
University of Missouri