Adalberto Mesa
Lehigh Acres,FL
Summary
Hardworking employee enthusiastic about learning . Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Drvier
PepsiCo
03.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Delivery Driver
Suncoast Beverage Sales
09.2023 - 02.2024
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Promoted eco-friendly driving habits by minimizing fuel consumption through careful route planning and adherence to speed limits where applicable.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Minimized company liability and risks to loads by obeying traffic laws.
- Kept detailed records of deliveries and money received from customers.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Inspected load security and checked for damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Filled out load paperwork and DOT-mandated log books.
Delivery Driver
Lee's Ice Of South West Florida
04.2023 - 09.2023
- Use electric pallet jacks and hand trucks to offload ice into indoor and outdoor merchandisers
- Deliver wide variety of items to different addresses and through different routes
- Foster relationships with store management and personnel and provide superior customer service
- Follow routes and time schedule
- Load, unload, prepare, inspect and operate delivery vehicle
- Ask for feedback on provided services and resolve clients’ complaints
- Collect payments
- Inform customers about new products and services
- Follow DOT regulations and safety standards
Crew Leader
Asplundh Tree Expert
11.2022 - 04.2023
- Plans, coordinates, and assigns daily work for crew after receiving/interpreting orders from General Foreperson/Supervisor.
- Conducts field training/retraining, instructing crew on new or revised job units.
- Enforces safe work practices, as experience, judgment, company policy, and OSHA specify and conducts safety training following company policies and procedures.
- Discusses with property owner/customer(s) issues such as obtaining access, power interruption, work to be done, responsibility for apparent property damage; refers controversial cases to General Foreperson.
- Obtains oral or written permission from property owners to perform required work.
- Promotes and maintains good customer and public relations through effective completion of assigned work and appropriate behavior of employees on crew.
- May be delegated authority to investigate incident reports, damage claims, etc., and to settle minor damage claims.
- Maintains accurate records, timesheets, and reports related to performance of the crew operation.
- Controls crew costs, including effective use of people power, work methods, operation of equipment, etc.
- Furnishes General Foreperson and utility representative with reports of orders completed, units of work completed, crew time, minor damage repairs and distribution, etc.
- Periodically furnishes reports on incidents, truck breakdowns, private property damage, new employee follow–up, etc.
- Cooperates with customers, police, and fire departments when blocking streets or driveways.
- Sets up barriers, warning signs, flags, markers, etc., to protect employees and safeguard the public from hazards. In emergencies, determines the action to be taken to eliminate hazards to life and property.
- Inspects and makes or provides for necessary repairs to tools, trucks, and other equipment.
- Maintains good housekeeping on the truck and at the work location.
- Responsible for DOT maintenance and inspection requirements on all required vehicles.
- Keeps informed regarding new equipment, specifications, standard practices, operating procedures, and customer and company employee relations policies and practices, including EEO and AA policies. Requests repair or replacement, when necessary.
Helper
Wayne Automatic Sprinkler
08.2022 - 10.2022
- Followed supervisor instructions to complete tasks on time
- Performed manual labor and random jobs to help teams accomplish goals
- Cleaned and straightened work areas to maximize productivity and safety
- Maintained work areas by cleaning and straightening for maximum productivity and safety
- Operated various hand and power tools to complete general tasks
- Practiced company policies to promote safety and compliance
- Read plans, instructions or specifications to determine work activities
Driver
Uber Partner Drivers
08.2022 - 08.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned vehicle regularly to maintain professional appearance.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Minimized liability by consistently following road rules when driving.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Forman
Tree LLC
04.2022 - 07.2022
- Plans, coordinates, and assigns daily work for the crew after receiving/interpreting orders from a General Foreperson/Supervisor.
- Conducts field training/retraining, instructing crew on new or revised job units.
- Enforces safe work practices, as experience, judgment, company policy, and OSHA specify and conducts safety training following company policies and procedures.
- Discusses with property owner/customer(s) issues such as obtaining access, power interruption, work to be done, responsibility for apparent property damage; refers controversial cases to the General Foreperson.
- Obtains oral or written permission from property owners to perform required work.
- Promotes and maintains good customer and public relations through effective completion of assigned work and the appropriate behavior of employees on the crew.
- May be delegated the authority to investigate incident reports, damage claims, etc., and to settle minor damage claims.
- Maintains accurate records, timesheets, and reports related to the performance of the crew operation.
- Controls crew costs, including effective use of people power, work methods, operation of equipment, etc.
- Furnishes General Foreperson and utility representative with reports of orders completed, units of work completed, crew time, minor damage repairs and distribution, etc.
- Periodically furnishes reports on incidents, truck breakdowns, private property damage, new employee follow–up, etc.
- Cooperates with customers, police, and fire departments when blocking streets or driveways.
- Sets up barriers, warning signs, flags, markers, etc., to protect employees and safeguard the public from hazards. In emergencies, determines the action to be taken to eliminate hazards to life and property.
- Inspects and makes or provides for necessary repairs to tools, trucks, and other equipment.
- Maintains good housekeeping on the truck and at the work location.
- Responsible for DOT maintenance and inspection requirements on all required vehicles.
- Keeps informed regarding new equipment, specifications, standard practices, operating procedures, and customer and company employee relations policies and practices, including EEO and AA policies. Requests repair or replacement, when necessary.
Crew Leader
Asplundh Tree Expert
11.2020 - 03.2022
- Plans, coordinates, and assigns daily work for the crew after receiving/interpreting orders from a General Foreperson/Supervisor.
- Conducts field training/retraining, instructing crew on new or revised job units.
- Enforces safe work practices, as experience, judgment, company policy, and OSHA specify and conducts safety training following company policies and procedures.
- Discusses with property owner/customer(s) issues such as obtaining access, power interruption, work to be done, responsibility for apparent property damage; refers controversial cases to the General Foreperson.
- Obtains oral or written permission from property owners to perform required work.
- Promotes and maintains good customer and public relations through effective completion of assigned work and the appropriate behavior of employees on the crew.
- May be delegated the authority to investigate incident reports, damage claims, etc., and to settle minor damage claims.
- Maintains accurate records, timesheets, and reports related to the performance of the crew operation.
- Controls crew costs, including effective use of people power, work methods, operation of equipment, etc.
- Furnishes General Foreperson and utility representative with reports of orders completed, units of work completed, crew time, minor damage repairs and distribution, etc.
- Periodically furnishes reports on incidents, truck breakdowns, private property damage, new employee follow–up, etc.
- Cooperates with customers, police, and fire departments when blocking streets or driveways.
- Sets up barriers, warning signs, flags, markers, etc., to protect employees and safeguard the public from hazards. In emergencies, determines the action to be taken to eliminate hazards to life and property.
- Inspects and makes or provides for necessary repairs to tools, trucks, and other equipment.
- Maintains good housekeeping on the truck and at the work location.
- Responsible for DOT maintenance and inspection requirements on all required vehicles.
- Keeps informed regarding new equipment, specifications, standard practices, operating procedures, and customer and company employee relations policies and practices, including EEO and AA policies. Requests repair or replacement, when necessary.
Tree Trimmer
Abc Tree Service
05.2020 - 11.2020
- Use sophisticated climbing and rigging techniques, cut away dead or excess branches from trees or shrubs to maintain right-of-way for roads, sidewalks, or utilities, or to improve appearance, health, and value of tree
Prune or treat trees or shrubs using handsaws, hand pruners, clippers, and power pruner
- Work off the ground in the tree canopy and may use truck-mounted lifts
Mechanic
Lkq Self Service
08.2017 - 05.2019
- Provided customer assistance with their vehicles
- Assisted with needed maintenance around the yard
- Performed check-ups with customer regarding their vehicles
Cart Attendant
Bjs Wholesales Club
06.2014 - 03.2016
- Responsible for performing general maintenance and cleaning duties and maintaining high standards of safety and sanitation for members and team members
- Gathers and returns carts/flatbeds from the parking lot to the club entrance to ensure ready access for club members
- Carry out job functions and responsibilities as assigned
- Support the application of club policies, procedures and compliance
- We strive for flawless execution and hold ourselves accountable
- Acts with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate
- Ensure a safe and positive environment for our members and each other
- Embrace inclusion and diversity, by working together with collaboration and respect
- Work as a team to achieve goals
- Move with speed and agility in everything we do
- Maintain a friendly and positive attitude
- Deliver service excellence through all points of contact
- Resolve and deescalate to address every member concern
- Daily commitment to GOLD Member Standards
- Greet, Anticipate, Appreciate (GAA)
- Fast, Friendly Full, Fresh, Clean
- Club Standards: Work as a team to deliver GOLD club standards daily
- Work with commitment and pride to deliver GOLD- Grand opening look daily
- All items stocked and promotional plans executed
- Maintain visible accurate signage
- Clean and organized, inside and out
- Provides members with prompt and courteous service and assistance
- Responsible for maintaining the cleanliness of all areas of the club including the sales floor, offices, restrooms and the outdoor grounds and parking lot
- Removes any trash or debris from the parking lot, cart corrals, and exterior of the club
- Verifies that all carts are in working order and clean
- Removes carts that are not suitable for use
- Returns new and unused merchandise to the sales floor Performs maintenance and cleaning duties including wet and dry mopping, sweeping, vacuuming, carpet extracting, washing glass, emptying trash receptacles and pulling pallets
- Maintains outdoor grounds of club property including cart corrals, sidewalks and outdoor trash receptacles
- Prioritizes maintenance and cleaning responsibilities across the club in an efficient manner
- Operates the floor scrubber, trash compactor and cardboard baler machines in a safe and efficient manner following established safety standards
- Restocks maintenance / cleaning supplies and ensures supply areas on the receiving dock and maintenance closets are clean, neat and organized
- Performs minor and routine building repairs and notifies management when major repairs may be required
- Maintains all club policies and procedures
- Performs other duties as assigned, including working in other departments as needed
- Regular, predictable, full attendance is an essential function of this job
- Exposure to both indoor and outdoor temperatures, as well as occasional exposure to extreme temperatures in freezers and coolers
- Frequently works both indoors and outdoors with regular exposure to outdoor weather condition
Education
High School Diploma -
South Miami Senior High School
Miami, FL05.2013
Skills
- Problem-Solving
- Current CDL license
- Roads and highways knowledge
- GPS Operation
- Preventive Maintenance
- Liftgate Operation
- Adaptability and Flexibility
- Effective Communication
- Tractor trailer
- Ability to Lift 50 Pounds
- Dependability and Honesty
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Drvier
PepsiCo
03.2024 - Current
Delivery Driver
Suncoast Beverage Sales
09.2023 - 02.2024
Delivery Driver
Lee's Ice Of South West Florida
04.2023 - 09.2023
Crew Leader
Asplundh Tree Expert
11.2022 - 04.2023
Helper
Wayne Automatic Sprinkler
08.2022 - 10.2022
Driver
Uber Partner Drivers
08.2022 - 08.2022
Forman
Tree LLC
04.2022 - 07.2022
Crew Leader
Asplundh Tree Expert
11.2020 - 03.2022
Tree Trimmer
Abc Tree Service
05.2020 - 11.2020
Mechanic
Lkq Self Service
08.2017 - 05.2019
Cart Attendant
Bjs Wholesales Club
06.2014 - 03.2016
High School Diploma -
South Miami Senior High School