Adalberto Nazario
San Diego,CA
Summary
Highly experienced insurance professional with a proven track record in handling automobile and property damage claims and liability decisions. Possess significant expertise in bodily injury claims for personal auto policies, encompassing litigation and managing attorney represented claims. Skilled in managing large workloads and providing exceptional customer service. Committed to working efficiently and ensuring accuracy and integrity in every estimation. Continuously seeking opportunities to enhance skills and stay updated with industry developments. Dedicated to delivering the highest level of service and attention to detail in claims management. Managed a workload of 7 to 10 new claims daily, handling a diary of claims, and working diligently to bring them to closure.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Sales Manager
Allstate
San Diego, CA
11.2021 - Current
- Specialize in selling auto, home, and commercial policies and loans
- Manage a full insurance branch, overseeing team management and setting daily office goals
- Responsible for running the claims team, focusing on base level claims reporting
- Conduct training sessions and huddles to improve claims handling and reporting
- Committed to providing exceptional service to clients and equipping the team for success
- Specialize in handling auto and home sales, providing customers with policy information, coverage limits, and exceptional customer service
- Maintain sales goals quotas
- Assist in property claims by establishing coverage, resolving claims, and coordinating payments to vendors.
Auto Claims Representative III Auto Bodily injury
Geico
Poway, CA
07.2018 - 11.2021
- Exercised judgment and decision-making skills to analyze claims exposure and settle claims appropriately
- Thorough investigation to determine liability for a file auto claim
- Guided clients through claims procedures and resolved minor complaints during the process
- Maintained expert-level knowledge of bodily injury insurance regulations, policies, and procedures
- Managed a caseload of up to 7 to 10 new claims per day, interacting extensively with various parties involved
- While maintaining a diary of claims I work to move forward to closure
- Conducted thorough investigations, recorded information, and accurately determined potential indemnities
- Collected evidence and statements from medical and law enforcement professionals to support investigations
- Handled and processed bodily injury claims, working with attorneys to settle and manage injury claims
- Closed case files upon completion and issued approved bodily injury payments to all parties involved.
Auto Claims Representative Auto Property damage II
GEICO
Poway, CA
01.2015 - 07.2018
- Provided recorded investigations for comparative negligence claims to determine liability
- Exercised ethical and integral judgment to make correct and proper liability decisions for insurance incidents
- Managed full settlement processes for claims from initiation to closure
- Conducted pro rata settlements between multiple claimants when coverage limits exceeded affordable coverage
- Managed a file load of 7-10 new claims daily, maintaining a pending diary of 110 files with a daily total of 20 claims
- Exercised proper judgment and integrity for each liability decision after thorough review and investigation based on supporting evidence for each loss
- Handled a high call volume while working an extensive daily case load.
Auto Claims Representative FNOL
GEICO
Poway, CA
07.2013 - 01.2015
- Conducted statements from all parties involved in accidents to determine liability ranging from 0% to 100% liability
- Handled claims from the first notice of loss to the final closure of the claim
- Coordinated repairs for both insured parties and claimants, and scheduled rental vehicles
- Set up claims for recovery with the subrogation team by obtaining proper third-party insurance information
- Reviewed police reports to establish accurate liability decisions through thorough investigation of claims evidence
- Handled a workload of 20 claims per day
- Provided customer service for each insured and claimant
- Giving the reassurance each claim was being handled with the utmost integrity and code of ethics expected by their claims adjuster
- High call volume call center environment.
Education
GED -
Foothills adult school
El Cajon, CA06.2010
Skills
- Automobile and property damage claims
- Bodily injury claims
- Efficient workload management
- Exceptional customer service
- Accuracy and integrity in estimations
- Continuous professional development
- Attention to detail
- Strong communication skills
- Relationship building
- Goal-oriented
- Handle high volume of calls
- Analysis skills
- Customer service
- Team management
- Leadership
- Deep learning
- Critical thinking
- Negotiation
- Sales (2 years)
- Machine Learning
- Insurance Sales
- Sales management
- Sales
- Insurance sales
- Payroll
- Project management
- Inside sales
- Direct sales
- Supervising experience
- Management
- Communication skills
- Time management
- Machine learning
- Microsoft Office
- Phone etiquette
- Continuous improvement
- Computer skills
- Interviewing
- Personal injury law
- Technical writing
Accomplishments
P&C Insurance License
Certification
P & C license, 01/2024, 01/2026
Workauthorization
Authorized to work in the US for any employer
Timeline
Insurance Sales Manager
Allstate
11.2021 - Current
Auto Claims Representative III Auto Bodily injury
Geico
07.2018 - 11.2021
Auto Claims Representative Auto Property damage II
GEICO
01.2015 - 07.2018
Auto Claims Representative FNOL
GEICO
07.2013 - 01.2015
GED -
Foothills adult school