Adalene Vanderkoy
Madison,WI
Summary
I am an Economics and Psychology student with strong skills in analysis, human behavior and problem solving. I am experienced in helping others and ensuring public safety within workplaces. I am accustomed to working in customer service and in collaboration with many other employees. I possess versatile skills in adaptability and staying organized while working in fast paced environments.
Overview
5
5
years of professional experience
Work History
Lifeguard
RecWell
01.2025 - Current
- Learned and maintained proficiency in first responder skills, such as First Aid and CPR to offer optimal support to individuals in distress.
- Monitored pool activities to ensure safety and compliance with regulations.
- Maintained cleanliness of facilities, ensuring a safe environment for all users.
- Assisted in conducting routine safety drills and training sessions for staff.
- Recorded incidents and accidents accurately for reporting and analysis purposes.
Lifeguard /Private Swim Instructor
Wausau Country Club
05.2025 - 08.2025
- Supervised pool activities to ensure safety and compliance with regulations.
- Monitored swimmer behavior, providing guidance to promote safe practices.
- Enforced club policies and provided first aid as needed during emergencies.
- Engaged with members and learned how to maintain professional relationships with members.
Lead Swim Instructor / Head Swim Team Coach
YMCA of Waukesha Country
01.2023 - 08.2024
- Coordinated swim events, promoting participation and fostering community engagement among members.
- Developed tailored lesson plans to enhance students' swimming skills and confidence levels.
- Mentored junior instructors, providing guidance on teaching techniques and safety protocols.
- Streamlined communication between parents, students, and staff by organizing regular progress reports and updates on swimmer achievements.
- Taught and coached all ages, from infants to fully grown adults.
- Coordinate with other departments, such as childcare and exercise instruction, within the company.
Waitress / Restaurant Hostess
The Gingerbread House Restaurant
10.2022 - 06.2023
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently in a fast-paced and high-pressure environment, enhancing workflow.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Handled customer complaints with professionalism, resolving issues promptly and effectively.
- Assisted in inventory management by accurately tracking supplies and placing orders as needed.
- Used cash registers and credit card machines to cash out customers.
Cashier
Pop's Kettle Korn
01.2022 - 11.2022
- Maintained cleanliness and organization of work area to enhance customer experience.
- Trained new staff on operational procedures and customer service standards.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Pool Cashier
Marathon Country Parks Department
05.2021 - 08.2021
- Learned the basics of having a job and customer service skills.
- Learned how to plan and manage my own schedule efficiently.
- Processed cash transactions efficiently during peak hours to ensure customer satisfaction.
- Maintained accurate financial records, enhancing accountability in daily operations..
Education
Bachelor of Science - Economics And Psychology
University of Wisconsin, Madison
Madison, WI05-2028
High School Diploma -
Muskego High School
Muskego, WI06-2024
Skills
- Strong communicator
- Effective problem-solver
- Leadership qualities and Team collaboration
- Quantitative skills
- Customer service skills
- Strong multitasking
- Attention to detail
- Decision-making
- Academic writing and research
- Data Analysis and Computer Skills
- Lifeguard Certification
- AED and CPR Certification
Timeline
Lifeguard /Private Swim Instructor
Wausau Country Club
05.2025 - 08.2025
Lifeguard
RecWell
01.2025 - Current
Lead Swim Instructor / Head Swim Team Coach
YMCA of Waukesha Country
01.2023 - 08.2024
Waitress / Restaurant Hostess
The Gingerbread House Restaurant
10.2022 - 06.2023
Cashier
Pop's Kettle Korn
01.2022 - 11.2022
Pool Cashier
Marathon Country Parks Department
05.2021 - 08.2021
Bachelor of Science - Economics And Psychology
University of Wisconsin, Madison
High School Diploma -
Muskego High School