Adalgisa Mendoza
New York,NY
Summary
Dedicated Health Care professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Home Health Care Aide
Regency Healthcare Inc.
728 5th Avenue
07.2023 - 10.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Volunteer Coordinator
Dominican Community Center NYC Inc
New York, NY
01.2023 - 10.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Volunteer Activities Coordinator
Marian Parade of New York
New York, NY
10.2022 - 10.2023
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
Medical Assistant
Riverside Medical
New York, NY
01.2019 - 02.2019
- Completed 180 hours)
- Collected specimens and sent to lab
- Phlebotomy and ECG
- Vital signs
- Assisted physician with patient examination
- Utilized EMR database E-Clinical Works
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Financial Aid Clerk
Mildred
New York, NY
09.2017 - 02.2019
- Financial Aid Office
- Conducted analysis in compliance with federal criteria to determine the relative eligibility of each financial aid applicant
- Assisted applicants with federal and state applications for grants and loans
- Maintained files to keep files updated and easily accessible
- Worked with the Financial Aid Coordinator on individual student appeals concerning eligibility.
- Provided financial aid counseling to enrolled and prospective students.
- Helped individuals complete physical and electronic paperwork such as FAFSA
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
Home Health Aide
Friends And Family Homecare
2414 Amsterdam Avenue
04.2023 - 07.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
Contact Tracer
Insight Global
Remote
06.2020 - 12.2021
- Reach out to contacts who have been exposed to Covid-19
- Provide health education
- Guidance to interrupt ongoing disease transmission
- Utilized Salesforce database
- Schedule vaccination appointment
- Refer clients to financial relief do to hurricane
- Translate script in Spanish to fluent speakers
- Working remotely from home
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
HCSR-II
Urban Health Plan, Inc
Bronx
06.2019 - 10.2019
- Collected specimens and sent to lab
- Phlebotomy, ECG., and Vital signs
- Assisted physician with patient examination
- Utilized EMR database E-Clinical Works
- Delivered prompt service to prioritize customer needs.
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers about billing, payment processing and support policies and procedures.
Nursing Assistant
Montefiore Hospital
The Bronx, NY
06.2011 - 01.2016
- Vigilantly provided direct and constant observation on patients having chronic symptoms to include patients requiring special needs and accommodation
- Obtained and documented vital signs reporting any adverse reactions from treatment, diet and medication to the head nurse
- Conducted immediate assessments to include on-site wound care, specimen intake and constant care for patients
- Provided direct patient care and assistance in daily living to include hygiene, feeding and ambulation
- Participated in all training pertaining to facility survey compliance and other mandated regulations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
Direct Care Assistant
Mendoza Residence
New York, NY
02.2006 - 06.2014
- Helped with home management tasks, meal preparation, grocery shopping and routine cleaning.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Kept clients engaged in social networks and communities for personal health and growth.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Administered medication as directed by physician.
- Documented vitals, behaviors and medications in client medical records.
- Scheduled and accompanied clients to medical appointments.
Education
CREDENTIALS National Healthcareer Association Certified Clinical Medical Assistant Certified EKG Technician Certified Phlebotomy Technician -
Medical Assistant A.O.S - Medical Assisting
Mildred Elley
New York, NY06.2019
Patient Care Technician - Patient Care
Lehman College of Allied Health Professions
The Bronx, NY06.2016
Skills
- Prioritize and delegate tasks well
- Trained in HIPAA
- Innovative professionalism
- Basic Lab Tests
- Vital Signs
- Organized
- Detail oriented
- Phlebotomy License
- Accuracy and Punctuality
- Strong Networking Skills
- Exceptional communication skills
- Effective listener
- Multitasker
- Leadership skills
Languages
Spanish
Native or Bilingual
Timeline
Home Health Care Aide
Regency Healthcare Inc.
07.2023 - 10.2023
Home Health Aide
Friends And Family Homecare
04.2023 - 07.2023
Volunteer Coordinator
Dominican Community Center NYC Inc
01.2023 - 10.2023
Volunteer Activities Coordinator
Marian Parade of New York
10.2022 - 10.2023
Contact Tracer
Insight Global
06.2020 - 12.2021
HCSR-II
Urban Health Plan, Inc
06.2019 - 10.2019
Medical Assistant
Riverside Medical
01.2019 - 02.2019
Financial Aid Clerk
Mildred
09.2017 - 02.2019
Nursing Assistant
Montefiore Hospital
06.2011 - 01.2016
Direct Care Assistant
Mendoza Residence
02.2006 - 06.2014
CREDENTIALS National Healthcareer Association Certified Clinical Medical Assistant Certified EKG Technician Certified Phlebotomy Technician -
Medical Assistant A.O.S - Medical Assisting
Mildred Elley
Patient Care Technician - Patient Care
Lehman College of Allied Health Professions