Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adalgisa Santos

Manhattan

Summary

Dynamic Home Health Aide with experience at Elara Caring, skilled in providing emotional support and developing individualized care plans. Proven ability to enhance client satisfaction through effective communication and companionship activities. Strong organizational skills complemented by cash handling expertise, ensuring seamless operations and high-quality service delivery. Seasoned Customer Service Executive with robust experience in managing and resolving customer queries, complaints, and requests. Demonstrated strengths in enhancing customer satisfaction levels while streamlining processes to ensure efficiency. Proven track record of training and leading customer service teams resulting in improved performance and increased productivity.

Overview

6
6
years of professional experience

Work History

Home Health Aide

Platinum Home Health Care
170 53rd St, Brooklyn
06.2024 - Current
  • Helped clients stay happy and healthy by providing mental and emotional support.

Home Health Aide

Elara Caring
69-40 108 Street Forest Hills
09.2022 - 06.2024
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.
  • Provided entertainment and companionship through conversation, reading, and board games.
  • Participated in developing individualized care plans based on medical orders and assessments.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Accompanied clients to doctors' offices or on other trips outside home.

Hotel Housekeeper

Hotel Umbrella
1108 60th,Brooklyn
03.2021 - 07.2022
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits.
  • Notified managers concerning need for major repairs or additions to building
  • Assisted with laundry duties such as washing towels and sheets.
  • Vacuumed carpets, dusted furniture, washed windows and walls.

Restaurant Cashier

la estrella del castillo
948 Nostrand Ave, Brooklyn
02.2019 - 01.2021
  • Kept records of transactions made during shift on daily sales report log sheets.
  • Greeted customers, answered questions and provided general information regarding menu items.
  • Ensured compliance with health codes regulations while serving food items to customers.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed customer payments quickly and returned exact change and receipts.

Education

I Studied Until 12th Grade But I Didn't Graduate but i am currently studying to do my GED because it -

Fort Halminton High School
8301 Shore Rd,Brooklyn,NY,11209

Skills

  • Customer service, have the ability to talk to people, understand them, and for them to understand me I want to continue growing and learning more
  • I have knowledge in computing
  • Team collaboration
  • Emotional support
  • Organizational skills
  • Companionship activities
  • Customer service-focused
  • Assisting disabled customers
  • Staff and customer support
  • Cash handling
  • Menu knowledge
  • Order accuracy
  • Sales reporting
  • Effective communication

Languages

Spanish
Full Professional
Italian
Professional
English
Limited

Timeline

Home Health Aide

Platinum Home Health Care
06.2024 - Current

Home Health Aide

Elara Caring
09.2022 - 06.2024

Hotel Housekeeper

Hotel Umbrella
03.2021 - 07.2022

Restaurant Cashier

la estrella del castillo
02.2019 - 01.2021

I Studied Until 12th Grade But I Didn't Graduate but i am currently studying to do my GED because it -

Fort Halminton High School

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Adalgisa Santos