Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Adali Talavera

Workplace Lead
Santa Ana,CA

Summary

As someone driven by results, I'm deeply committed to providing exceptional support for customer needs. With a background in customer relations and communication, I am equipped to effectively manage concerns and resolve conflicts, ensuring maximum customer satisfaction. I take pride in having a polished approach to hospitality. I have successfully navigated high-volume environments. With a natural inclination towards service, I possess excellent organization and task-management skills, enabling me to juggle multiple projects with precision. As a detail-oriented team player, I'm driven by a commitment to excellence and am always eager to contribute to the my team's success.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Day Porter, Zillow Group

Flagship Inc
Irvine, CA
05.2022 - Current
  • Assisted in inventory management for supplies, ensuring adequate stock was always available for daily tasks for multiple departments.
  • Proactively identified areas needing improvement or additional attention, addressing concerns.
  • Enhanced customer satisfaction by maintaining clean and welcoming environment for all building occupants.
  • Assisted in over 100 event setup and breakdown, ensuring smooth transitions between activities
  • Collaborate with contracted specialists to perform seasonal or specialty tasks
  • Work with all staff to facilitate emergency procedures
  • Track and document all delivered packages, messages/other requested items
  • Point of contact for various vendor services.
  • Aided facility operations by implementing efficient work patterns and adhering to precise directives.
  • Ensured timely completion of duties through effective time management and prioritization skills.

Personal Business

Talaveras Maintenance Services
Rancho Santa Margarita, CA
06.2020 - Current
  • Supervise and support housekeeping personnel to enhance quality of service and performance
  • Coach new 5 member teams of housekeeping personnel by demonstrating approved cleaning procedures
  • Market to potential new clients
  • Schedule meetings to oversee new sites and discuss estimates of service pricing.
  • Proactively reached out to existing clients for regular check-ins, fostering long-term relationships built on trust and loyalty.
  • Delivered exceptional customer service, resulting in repeat business and positive referrals from satisfied clients.
  • Streamlined internal processes within team to optimize efficiency, enabling faster response times for client inquiries.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead in competitive environment.

Customer Service Representative

Help You Save Insurance
Lake Forest, CA
06.2019 - 04.2020
  • Educate customers on special pricing opportunities and company offers
  • Record customer correspondence to monitor requests, issues, and resolutions.
  • Aid customers in processing payments or setting up payment arrangements to rectify account balances.
  • Engage with customers through calls, chats, and emails to provide comprehensive customer support.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Kept abreast of product and service modifications to maintain current knowledge.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

Associate of Arts -

IVC Irvine
Irvine, Orange
08.2023 -

High school diploma -

Cava
San Diego, CA
08.2016 -

Skills

Building Supervision

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Accomplishments

  • Documented and resolved facility issues under site lead direction.
  • Contributed to the coordination of internal meetings for ZHL, Executive Assistants, and Zretreat events.
  • Aided in the seamless execution over 50 large scale events.
  • I possess firsthand experience in handling event audio-visual requirements under remote guidance.
  • Partook in the conceptualizing, designing, and implementation of décor schemes for office spaces, aimed at enhancing both the aesthetic appeal and functional efficiency.

Interests

Implementing eco-friendly practices and reducing environmental impact

Technology that enhances daily performance

Health and wellness initiatives

Timeline

Associate of Arts -

IVC Irvine
08.2023 -

Day Porter, Zillow Group

Flagship Inc
05.2022 - Current

Personal Business

Talaveras Maintenance Services
06.2020 - Current

Customer Service Representative

Help You Save Insurance
06.2019 - 04.2020

High school diploma -

Cava
08.2016 -
Adali TalaveraWorkplace Lead