Adalicia M Ortiz
Tempe,AZ
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers.
Overview
6
6
years of professional experience
Work History
Loan Advisor
Bridgecrest
11.2021 - Current
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Maximized recovery rates by implementing innovative collection techniques that balanced customer needs with company goals.
- Proficiently managed a high-volume workload of inbound calls from customers seeking assistance with their past-due balances.
Cashier
Pleasure World
09.2019 - 05.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
House Cleaner
The Cleaning Authority
12.2019 - 01.2021
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Assistant Manager
Little Caesars Pizza
01.2018 - 12.2019
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
GED -
Skills
- Goal-Oriented
- Assertiveness
- Customer Relationship Building
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cleaning and sanitization
- Housekeeping
- Health and safety compliance
- Quality Assurance
Timeline
Loan Advisor
Bridgecrest
11.2021 - Current
House Cleaner
The Cleaning Authority
12.2019 - 01.2021
Cashier
Pleasure World
09.2019 - 05.2022
Assistant Manager
Little Caesars Pizza
01.2018 - 12.2019