Adalie Navarro
Oceanside,CA
Summary
Proven multitasker and organizational person , I elevated customer service standards at Oceanside Acupuncture. With a knack for prioritizing tasks and a commitment to integrity, I seamlessly managed reception duties and enhanced client satisfaction. My adeptness in both cash handling and team leadership at Fraziers Farms showcases my ability to drive performance improvement.
Experienced with venipuncture and blood sample collection. Utilizes precise techniques to ensure patient comfort and accurate specimen handling. Knowledge of laboratory protocols and patient care standards.
Overview
4
4
years of professional experience
Work History
Phlebotomy Student
Phlebotomy Training Academy
02.2025 - 02.2025
- Achieved consistent success in obtaining high-quality blood samples with minimal discomfort or complications for patients.
- Ensured patient safety through strict adherence to infection control protocols and proper disposal of hazardous materials.
- Conducted thorough equipment maintenance checks to guarantee reliable performance during specimen collection procedures.
- Developed and implemented strategies to improve phlebotomy processes.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Conducted venipuncture and other CT procedures.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Receptionist
Oceanside Acupuncture
06.2023 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Cashier Team Lead
Fraziers Farms
01.2021 - 03.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
Diploma -
SurfSide Educational Academy
06.2022
Skills
- Organization skills
- Time management
- Integrity
- Great Customer Service
- Performance improvement
- Multitasking and prioritization
- Order of draw
- Venipuncture technique
- HIPAA compliance
- Patient communication
- Capillary puncture
- Proper tourniquet application
- Needlestick safety
- Venipuncture
- Patient care
Timeline
Phlebotomy Student
Phlebotomy Training Academy
02.2025 - 02.2025
Receptionist
Oceanside Acupuncture
06.2023 - 09.2024
Cashier Team Lead
Fraziers Farms
01.2021 - 03.2023
Diploma -
SurfSide Educational Academy
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