Adalina Whitlock
Williston,ND
Summary
Skilled Crew Trainer brings more than 10 years of experience to staff cultivation. Extensive expertise in organizational policies and procedures with solid history of versatility and hard work. Detail-oriented approach to addressing queries and concerns to maintain business effectiveness.
Overview
14
14
years of professional experience
Work History
Team Trainer
Love's Travel Stops & Country Stores Inc.
Williston, ND
02.2021 - 08.2022
- Coordinated recruitment and placement of training program participants.
- Updated existing course material based on changes in technology or regulations.
- Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
- Conducted team training sessions, providing instruction on effective communication and problem-solving techniques.
- Kept training materials updated with regulatory, procedural, or policy changes.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Maintained up-to-date knowledge of relevant technologies used by the organization.
- Selected and assigned instructors to conduct training.
- Stayed up to date on requirements of all team positions to optimize training.
- Created individual learning plans to address gaps in employee knowledge and skillsets.
- Maintained work area and kept cash drawer organized.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained a clean and organized work area at all times.
Customer Service Agent for Costco
Citi Call Center
Tucson
01.2016 - 11.2017
- Inbound customer service calls, stayed up to date with current events to build rapport and assist customer with credit card account
- Provided customer service, one call solution, billing disputes and processed payments
- Was able to meet company and personal goals, maintain metrics and complete up-sales
- Assisting with new team members coming out to the floor, traveled for Citi to help assist training for Costco Rewards in Mobile, Al (January 8, 2017 to April 6, 2017).
L1 Restaurant Supervisor
Sea World Parks and Entertainment
San Antonio, TX
03.2012 - 03.2015
- Managed and organized employee shifts
- Prepared the restaurant and staff for the day
- Food and cash handling, moved in a timely manner to make sure customers were served promptly and satisfied
- Power point reports of budgets, labor, food and customer intake
- Evaluated employees and made sure they were trained properly
- Provided guidance and education to the team
- Resolved problems for employees and customers
- Motivated employees and promoted team work.
Overnight Crew Member
McDonald's
San Antonio, TX
10.2008 - 12.2012
- Food and cash handling overnights
- Was trained on customer service and preparing for the next shift
- Cleaned dishes, grill and made food in a safe and timely manner
- Managed time wisely and motivated team work
- Greeting customers with a friendly tone and smile.
Education
ACE Academy
Skills
- Critical thinker
- Scheduling Appointments
- Detail oriented
- Multi-Line Telephone
- Microsoft Word, Excel, PowerPoint
- Customer Service
- Team leadership
- Attention to details
- Problem Solving Skills
- Organization
- Data Entry
- Ability to Multi task
- Scheduling Labor
- Cash Handling
- Food Handling
- TABC Certified (Expires 3/2018)
- Budgeting
- Cleanliness
- Planning/coordinating
- Team Development
- Price Negotiation
- Report Preparation
- Vendor Relationship Management
Timeline
Team Trainer
Love's Travel Stops & Country Stores Inc.
02.2021 - 08.2022
Customer Service Agent for Costco
Citi Call Center
01.2016 - 11.2017
L1 Restaurant Supervisor
Sea World Parks and Entertainment
03.2012 - 03.2015
Overnight Crew Member
McDonald's
10.2008 - 12.2012
ACE Academy