Adaline Waldrop

I am currently an operator for the Eastern Power Delivery Distribution System. I have been in training over the last year, learning how to operate the power grid for my area. My knowledge is becoming increasingly extensive in switching practices, field practices for fault isolation and restoration, and mandatory safety practices both in office as well as in the field. I am responsible for being proficient and well versed with the resources in place for all DSOs to be able to best safely and effectively keep the power grid running correctly. I work shifts including weekends, nights, and holidays, to better help my team as best as I can in supporting our electric system as the 24/7 operation that it is. I have become extremely confident in my ability to multitask in very stressful situations, and remain clear headed and calm in the event of large storms that have caused damage so massive, it takes up to weeks working around the clock to repair.

• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
• Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
• Verified insurance benefits and eligibility for an array of procedures before referring clients.

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.

• Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
• Promoted and ran social media accounts, as well as communication with potential clients through social media interest.
• Completed routine and complex account updates to resolve problems.
• Handled multiple large size accounts at one time by myself, keeping each account separate and organized as to better help my team.
• Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
• Resolved complex billing and payment issues for balanced, accurate accounts.