Adalis Abraham
Philadelphia,PA
Summary
Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.
Overview
9
9
years of professional experience
Work History
Sales Associate
Footlocker
06.2016 - 08.2018
- Cashier, customer service, stock, professionalism, communication skills, and flexibility.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Maintained records related to sales, returns and inventory availability.
Car Side/ Hostess
Applebees Grill and Bar
11.2017 - 04.2019
- Greeting guest, seat guest, clean environment, maintain an upbeat personality, take orders from guest, and provide guest with a good experience.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Reproductive Healthcare Center Assistant
Planned Parenthood
05.2019 - 09.2021
- Assisted in implementing process improvements that increased service delivery speed.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Ensured compliance with healthcare regulations by accurately documenting medication administration.
Bank Teller
Police And Fire Federal Credit Union
11.2021 - 07.2022
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Educated customers on use of banking website and mobile apps.
Bank Teller Supervisor
PNC Bank
07.2022 - 05.2024
- Supervised daily operations of teller staff, ensuring compliance with banking regulations and policies.
- Trained and mentored new tellers on customer service protocols and cash handling procedures.
- Conducted regular performance evaluations, providing constructive feedback to team members.
Server
Parx Casino
05.2024 - Current
- Delivered exceptional customer service, enhancing guest satisfaction through attentive and personalized interactions.
- Managed multi-tasking effectively in fast-paced environment, ensuring efficient table turnover and timely service.
- Trained new servers on company policies, menu details, and best practices for guest engagement.
Education
Associate Degree - Health Care
Community College of Philadelphia
Philadelphia, PA05-2024
High School Diploma -
Northeast High School
Philadelphia, PA06.2018
Skills
- Good communication skills
- Quick learner
- Team player
- Problem-solving
- Professionalism and ethical conduct
Timeline
Server
Parx Casino
05.2024 - Current
Bank Teller Supervisor
PNC Bank
07.2022 - 05.2024
Bank Teller
Police And Fire Federal Credit Union
11.2021 - 07.2022
Reproductive Healthcare Center Assistant
Planned Parenthood
05.2019 - 09.2021
Car Side/ Hostess
Applebees Grill and Bar
11.2017 - 04.2019
Sales Associate
Footlocker
06.2016 - 08.2018
Associate Degree - Health Care
Community College of Philadelphia
High School Diploma -
Northeast High School
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