Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Adaliz Ortiz

Haines City

Summary

Dynamic professional with a proven track record at New Direction Academy, excelling in problem-solving and customer support. Successfully managed custodial staff and enhanced student enrollment processes. Recognized for exceptional data entry accuracy and fostering trust with clients at Central Florida Health Care, ensuring high customer satisfaction through effective communication.

Overview

4
4
years of professional experience

Work History

Assistant Principal Secretary

New Direction Academy
08.2021 - 05.2023

Assisted the principal in multiple duties including secretarial duties, managed custodial and maintenance staff on a daily basis to ensure a clean and organized school facility. Input attendance and student grades into the selected system. Supported administration staff by enrolling new students.

Call Center Representative

Central Florida Health Care
09.2024 - 06.2025

Managed high call volumes while providing exceptional customer support and maintaining professional composure. Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner. Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Education

New Direction Academy
Haines City, FL

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Call Center Representative

Central Florida Health Care
09.2024 - 06.2025

Assistant Principal Secretary

New Direction Academy
08.2021 - 05.2023

New Direction Academy

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Adaliz Ortiz