ADALTON GODINES
Orlando,FL
Summary
Driven professional with a track record of enhancing operational efficiency and customer satisfaction at Godines Grill. Skilled in employee supervision and customer service, successfully implemented process improvements and fostered team leadership. Cultivated vendor relationships for cost-effective supplies, boosting overall service quality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Assistant Restaurant Manager position. Ready to help team achieve company goals.
Overview
33
33
years of professional experience
Work History
Restaurante Administrator/Store Owner
Godines Grill
01.1997 - 03.2023
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Server
Marriot Hotel - Moscone Center
10.1989 - 04.1996
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Associate of Applied Science - Chef Training
California Culinary Academy
San Francisco, CA06.1992
Skills
- Employee Supervision
- Team Building and Leadership
- Customer Service
- Scheduling
- Technical Documentation
- Events Coordination
- Supplies Ordering
- New Hire Onboarding
- Safety Work Place
- Decision-Making
Timeline
Restaurante Administrator/Store Owner
Godines Grill
01.1997 - 03.2023
Server
Marriot Hotel - Moscone Center
10.1989 - 04.1996
Associate of Applied Science - Chef Training
California Culinary Academy