Adaly Landeros Jaramillo
Los Angeles,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Intake Specialist / Call Center
CAMG360
08.2022 - 09.2023
- Provided compassionate support to clients during intake process, offering reassurance and understanding in times of distress.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered int required systems.
- Assisted over 50 clients daily with complex situations by providing clear guidance on intake process and available services, resulting in increased understanding and engagement.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during intake process.
Intake Specialist
Connections For Children
10.2019 - 04.2022
- Data Entry on Excel, Word doc, Outlook, and system program CC3
- Outreached low income parents via email/phone/mail to determine eligibility for child care services
- Set appointments based on availability
- Collecting personal information such as birth certificates, social security cards, iD's, immunization records, billing information, etc
- Send referral requests on desired service areas.
Health Assistant
El Nido Family Center
12.2018 - 05.2019
- Facilitated communication between parents and healthcare providers, addressing concerns, and clarifying appointments for infants and toddlers.
- Coordinated special meetings for parents to promote health awareness of the child and provided organic produce for household.
- Enhanced folder organization by implementing customized filing systems for optimal efficiency.
Customer Service/Call Center
Moto Lease
02.2018 - 11.2018
- Responding to over 40 customers via email or phone about concerns regarding contract/billing.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
Education
High School Diploma -
Manual Arts High School
Los Angeles, CA06.2014
Skills
- Intake Assessment
- Data Entry
- Logging call information
- Call Control
- Fluent in Spanish
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook
- Appointment Scheduling
Timeline
Intake Specialist / Call Center
CAMG360
08.2022 - 09.2023
Intake Specialist
Connections For Children
10.2019 - 04.2022
Health Assistant
El Nido Family Center
12.2018 - 05.2019
Customer Service/Call Center
Moto Lease
02.2018 - 11.2018
High School Diploma -
Manual Arts High School