Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Adaly Sarmiento-Rojano

Lansing,MI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Money Transfer Agent

Supermercado La Estrellita
06.2019 - Current
  • Analyzed data to determine approaches to improve sales and performance.
  • Met with employees to understand goals and recommend solutions to fit specific needs.
  • Involved in advanced product knowledge to share current information while generating and delivering products quotes.
  • Collaborated with clients to maintain relationships and provide customers with support and guidance.
  • Maintained strong knowledge of various products and pick-up locations.

Cashier Manager

Supermercado La Estrellita
06.2019 - Current
  • Resolved customer complaints to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain a highly skilled team.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.

Education

Degree in Process - Avionics Maintenance Technology

Lansing Community College
Lansing, MI

High School Diploma -

Dewitt High School
Dewitt, MI
05.2022

Skills

  • Identity Checks
  • Data Integrity
  • Customer Engagement
  • Profit Analysis
  • Service Quality
  • Selling Skills

Languages

Spanish
Native or Bilingual

Certification

  • Student Piloting License, Federal Aviation Administration

Timeline

Money Transfer Agent

Supermercado La Estrellita
06.2019 - Current

Cashier Manager

Supermercado La Estrellita
06.2019 - Current

Degree in Process - Avionics Maintenance Technology

Lansing Community College

High School Diploma -

Dewitt High School

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Adaly Sarmiento-Rojano