Adalyn Ladner
Fort Worth,TX
Summary
Entry-level Food Runner and true team player remains cool under extreme pressure in high-tempo kitchens. Takes direction well and consistently meets schedule requirements. Backs up servers, back bars and kitchen staff to deliver outstanding customer service to patrons. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Support
Top Golf
05.2024 - Current
- Managed high-priority escalations, working closely with management to achieve swift resolutions for critical situations.
- Introduced new support tools and resources to improve overall team effectiveness in handling diverse client needs.
- Consistently met or exceeded performance metrics in terms of case resolution rate and customer feedback scores.
- Developed comprehensive knowledge base articles, improving self-help options for customers.
- Provided exceptional customer service, addressing guest concerns or special requests professionally and politely.
- Demonstrated knowledge of menu offerings, providing recommendations to customers when needed.
- Monitored inventory levels of beverages and supplies, alerting management when restocking was necessary.
- Facilitated smooth handoffs between shifts by keeping detailed records of outstanding orders or issues needing attention from incoming staff members.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
Automated Logistical Specialist (92A)
Army National Gaurd
02.2022 - Current
- Skilled Automated Logistical Specialist with experience managing inventory and supply systems in a fast-paced environment
- Verified accuracy of incoming shipments and maintained accurate records using automated logistics systems
- Trained and supervised new staff to meet high performance standards, demonstrating strong leadership skills
- Managed multiple tasks simultaneously while maintaining high quality standards of service
- Maintained a safe work environment by adhering to all safety regulations and protocols
- Experienced managing laborers and helpers with proven success in organizing, directing and coordinating activities
- Expert in developing strategies to maximize efficiency, minimize mistakes and reduce costs
- History creating a positive work environment and promoting team collaboration
- Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance
- Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives
- Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Support
Top Golf
02.2024 - 05.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Restocked food supplies in kitchen and organized storage areas.
- Monitored inventory levels of beverages and supplies, alerting management when restocking was necessary.
- Collaborated with waitstaff and bartenders to ensure seamless communication and coordination during busy shifts.
- Facilitated smooth handoffs between shifts by keeping detailed records of outstanding orders or issues needing attention from incoming staff members.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Server
El Gran Toritos
09.2022 - 07.2023
- Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience
- Processed accurate cash and credit card transactions
- Continuously monitored tables for any additional requests or assistance needed by guests
- Greeted and escorted guests to tables, fostering warm welcome.
Crew Leader
Sonic
02.2022 - 05.2022
- Trained and supervised new staff to meet high performance standards
- Demonstrated strong leadership skills by managing and motivating team members to increase productivity
- Supervised crews to attain top-quality workmanship, efficiency, and employee satisfaction
- Led and trained lower-skilled employees, enforcing safe and productive work procedures
- Maintained a safe work environment by adhering to all safety regulations and protocols
- Mentored crew members to drive development and reach company goals
- Worked closely with management to coordinate daily staffing needs
- Resolved conflicts between team members through open communication and collaboration
- Assigned breaks and job tasks to maximize team productivity
- Provided excellent customer service to ensure satisfaction with products and services
- Performed quality inspections of completed work to meet company standards
- Monitored employee performance and provided constructive feedback for improvement
- Monitored daily operations and provided guidance to support projects
- Performed routine maintenance tasks on equipment such as cleaning, lubricating parts or replacing worn components.
Carhop
Sonic
05.2021 - 02.2022
- Liaised with supervisor to follow proper void and refund procedures
- Successfully operated POS system for accurate order entry and billing processes
- Greeted guests to create welcoming environment
- Developed knowledge of menu items, ingredients, prices, promotions, payment methods, special offers
- Regularly monitored stock levels of necessary items required for production purposes
- Provided efficient delivery of food orders to customers both inside the restaurant and in the drive-thru window
- Greeted guests in a friendly manner and took orders accurately while upselling additional menu items
- Exhibited excellent multitasking abilities during peak periods of business
- Cleaned ice cream machines and food preparation and delivery areas
- Demonstrated strong customer service skills by promptly responding to customer inquiries and complaints
- Performed light maintenance duties such as cleaning tables, sweeping floors, restocking supplies
- Effectively communicated with customers to ensure satisfaction and prompt service
- Kept parking lot and building exterior clean and free of litter
- Maintained an accurate count of change drawer at beginning and end of shift
- Assisted in training new hires on proper procedures for taking customer orders and operating cash registers
- Helped with restocking and inventory management.
Education
Automated Logistical Specialist (92A) - Automated Logistic Specialist
Ft. Gregg Adams
Virgina08.2023
High School Diploma -
Azle High School
Azle, TX06.2023
Skills
- Work Assignments
- Logistics Processes
- Workflow Processes
- Active Learning
- Strong Work Ethic
- Critical Thinking
- Clear Communication
- Attention to Detail
Certification
Automated Logistical Specialist
Awards
Distinguished Honors Graduate
References
References available upon request
Timeline
Support
Top Golf
05.2024 - Current
Support
Top Golf
02.2024 - 05.2024
Server
El Gran Toritos
09.2022 - 07.2023
Automated Logistical Specialist (92A)
Army National Gaurd
02.2022 - Current
Crew Leader
Sonic
02.2022 - 05.2022
Carhop
Sonic
05.2021 - 02.2022
Automated Logistical Specialist (92A) - Automated Logistic Specialist
Ft. Gregg Adams
High School Diploma -
Azle High School