Adalyn Smith
Grottoes,VA
Summary
Earth Science student at James Madison University
Overview
4
4
years of professional experience
Work History
Arcade Attendant
Massanutten Waterpark
05.2023 - Current
- Assisted with game technical and mechanical issues and offered playing instructions to enhance guest enjoyment.
- Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.
- Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
- Developed knowledge of games and attractions and current and upcoming events to effectively communicate to guests.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Arcade Supervisor
Massanutten Waterpark
05.2024 - 09.2024
- Performed cash handling duties, recorded deposits and registers at end of shift.
- Reported concerns, broken machines, and out-of-order games to technician.
- Enhanced customer service based on feedback from guests.
- Trained workers in service policies, safety requirements and specifics of activities.
- Monitored workers for performance, professionalism and service quality.
Activities Attendant
Massanutten Resort
05.2022 - 04.2024
- Trained new staff members on company policies, procedures, and work flow.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Worked with children and adults alike to create an engaging environment suitable for all ages.
Education
Bachelor of Arts - Earth Science
James Madison University
Harrisonburg, VA12-2026
Associate of Science - Computer Science
Blue Ridge Community College
Weyers Cave, VA05-2024
Skills
- Technical aptitude
- Strong work ethic
- Computer literacy
- Organizational skills
- Customer service expertise
- Microsoft Excel
- Written communication
Timeline
Arcade Supervisor
Massanutten Waterpark
05.2024 - 09.2024
Arcade Attendant
Massanutten Waterpark
05.2023 - Current
Activities Attendant
Massanutten Resort
05.2022 - 04.2024
Bachelor of Arts - Earth Science
James Madison University
Associate of Science - Computer Science
Blue Ridge Community College