Adam Abdsameia
BEAVERTON
Summary
Dedicated business professional with a history of leadership and meeting company goals utilizing consistent and organized practices. Understanding of hiring processes and job offering to meet staff and business needs. Working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ability to write a department team schedule.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Closing Team Lead
Target Corporation
05.2022 - 09.2023
• Ability to manage store receiving $70 million in yearly revenue
• Implemented daily operating procedures to keep stores clean, adequately stocked, and well-organized.
• Maintained focus during busy times and delegated tasks to employees to keep businesses running smoothly.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Submit reports to senior management to aid in business decision- making and planning.
Service and Engagement Team Lead
Target Corporation
03.2020 - 05.2022
• Supervising a team of service associates, ensuring exceptional service standards were met and exceeded.
• Coaching and training team members in customer engagement techniques to build strong relationships with customers.
• Resolving customer inquiries, complaints, and escalations promptly and professionally.
• Implementing and executing customer engagement strategies to meet and exceed sales targets.
• Collaborating with cross-functional teams to optimize store operations and enhance customer satisfaction.
• Contributing to the development of innovative customer-focused initiatives.
Education
Bachelor of Science - Business Administration
Portland State University
Portland, OR06.2024
Skills
Sales (5 years)
Guest Service (5 years)
Strategic Planning (5 years)
Verbal and Written Communication (5 years)
Management and Leadership (5 years)
Reporting and Performance Analysis (4 years)
Health and Safety Procedures (6 years)
Cash Management (5 years)
Managing Operations and Efficiency (5 years)
Recruiting (4 years)
Retail Experience (5 years)
Certification
AED - American Red Cross
Food and Safety - Oregon
Timeline
Closing Team Lead
Target Corporation
05.2022 - 09.2023
Service and Engagement Team Lead
Target Corporation
03.2020 - 05.2022
Bachelor of Science - Business Administration
Portland State University