Adam Acuna
El Mirage,AZ
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and risk management techniques. Recognized for successful implementation of measures to streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
6
6
years of professional experience
Work History
Operations Manager
US BANK
Tempe, AZ
06.2023 - Current
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Built strong operational teams to meet process and production demands.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Developed and implemented operational procedures to ensure quality standards are met.
- Collaborated with other team leaders on quality audits.
- Created detailed reports on the performance of individual departments within operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Created and developed the internal QC/Compliance process that is now being used to develop all teams and individuals on their job performance and qulaity and compliance scores
Operations Manager
MUFG UNION BANK
Tempe, AZ
03.2018 - 06.2023
- Established, maintained, and enforced organizational standards of performance, quality, and risk compliance.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Monitored team progress towards achieving milestones set forth in project plans.
- Provided leadership and direction to staff members to ensure successful completion of projects on time.
- Organized daily workflow for back office personnel to optimize productivity.
- Ensured that all back office operations were in compliance with company regulations.
- Established relationships with third-party providers offering services related to Back Office operations.
Education
diploma - General Study
ironwood high school
05.2000
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZSkills
- Workflow Optimization
- Process Improvement
- Performance Monitoring
- Business Planning
- Project Development
- Strategic Planning
- Resource Allocation
- Schedule Management
- Project Management
- Audit Oversight
- Risk Reviews
- Quality Controls
- Audits Management
- Investigative Skills
- Risk Analysis
- Regulatory Compliance Oversight
- Conducting Investigations
- Information Gathering
References
References available upon request.
Timeline
Operations Manager
US BANK
06.2023 - Current
Operations Manager
MUFG UNION BANK
03.2018 - 06.2023
diploma - General Study
ironwood high school
Bachelor of Science - Business Management
Grand Canyon University