Hi, I’m
Adam Adanlawo
Houston
Summary
For the past 2 years, I've had the privilege to work closely with a well-known accounting software company in a client support capacity. My time with them ignited within me, a love for accounting and I'm excited to enter a formal Bookkeeping role. I bring a strong work ethic, adaptability, and a passion for problem solving to the table.
I'm also highly coachable, always open to feedback and eager to learn. Working effectively without direct supervision is a strength of mine, and I quickly master new skills, making me well-suited for remote work. I understand the importance of self-discipline and time management in this setting, qualities I've honed throughout my career. I'm confident in my ability to navigate the demands of corporate accounting and to contribute effectively to my employer. My enthusiasm for taking on new challenges extends to adapting to this evolving industry, and I'm eager to achieve both personal and professional success in the bookkeeping/accounting landscape.
Overview
7
years of professional experience
Work History
Alorica Inc
Technical Support Specialist - Financial Solutions
10.2023 - Current
Job overview
- Used extensive experience assisting clients in bookkeeping, payroll, and the use of financial technology tools.
- Guide customers through account management, payroll processing systems, and financial reporting to ensure accuracy and compliance.
- Troubleshooting technical issues, simplifying complex financial tasks, and providing clear, step-by-step support that builds customer confidence.
- There is a need for strong communication, professionalism under pressure.
- Deliver timely, personalized solutions that enhance client satisfaction and operational efficiency.
Family Dollar
Assistant Manager of Operations
11.2021 - 09.2023
Job overview
- Assisted in developing operational plans and strategies to meet organizational objectives.
- Provided guidance to staff on operational matters, resolving issues as they arise.
- Coordinated the implementation of new processes and systems to improve overall operations.
- Ensured that quality control standards were met by monitoring performance against established goals.
- Analyzed data to identify areas for improvement in operational performance and costs.
- Assisted in problem solving when issues arose during production or delivery cycles.
Ttec (TeleTech) - HealthCare Solutions
Customer Service Representative
09.2022 - 01.2023
Job overview
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Home Depot
Customer Service Associate
09.2018 - 04.2019
Job overview
- Assisted customers in selecting paint products to meet their needs and preferences.
- Provided information on the various types of paints available and their associated features, benefits, and costs.
- Greeted customers upon entering the store, providing excellent customer service.
Education
Hastings High SchoolHouston, TX
High School Diploma
04.2018
Skills
- Quickbooks Online High Proficiency
- Quickbooks Online Payroll High Proficiency
- Quickbooks Online Accountant High Proficiency
- Slack PRO High Proficiency
- ORACLE SQL High Proficiency
- ORACLE workflow High Proficiency
- Citrix workplace High Proficiency
- Microsoft Teams High Proficiency
- Microsoft Outlook High Proficiency
- Salesforce SFDC High Proficiency
- SRW Remote Desk High Proficiency
- Excellent Typing Skills
- Strong Written and Verbal Communication
- Analytical Problem Solver
- Empathetic
- Organized
- Calm Under Pressure
- Very Coachable
Languages
English
Native/ Bilingual
Yoruba
Native/ Bilingual
Spanish
Limited Working
Timeline
Technical Support Specialist - Financial Solutions
Alorica Inc
10.2023 - Current
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
09.2022 - 01.2023
Assistant Manager of Operations
Family Dollar
11.2021 - 09.2023
Customer Service Associate
Home Depot
09.2018 - 04.2019
Hastings High School
High School Diploma
References
Team Manager at Alorica
Bluefield, WV
Jessica Moore
(276)-385-2202
Team lead at TTEC
Houston, TX
Lesley Nealy
(254)-833-7964
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